Restaurant Supervisor

The Groucho Club, Limited.; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

30 days holiday including bank

Wagestream

Nutritious meals

Pension scheme

Employee Assistance Programme

Refer a Friend Scheme

Job summary

The Groucho Club, Limited. in London is seeking a Restaurant Supervisor who can lead from the floor, inspire a team, and deliver exceptional experiences for members and guests daily.

You will bridge restaurant operations with management, ensuring smooth shifts and maintaining the club’s relaxed professionalism and distinctive character. Ideal candidates are organized, confident, and visible on the floor, comfortable guiding the team through busy periods, and building strong member relationships

Qualifications

• Proven leadership experience in hospitality settings.
• Strong guest service orientation and problem-solving ability.
• Excellent communication and team coordination skills.

Responsibilities

• Lead day-to-day restaurant operations across Dining Room and Bernie's.
• Motivate, guide and coach the restaurant team through each shift.
• Create welcoming, memorable experiences for members and guests from arrival to departure.
• Manage table allocations, reservations and service flow for smooth operations.
• Build strong relationships with members and regular guests and anticipate needs.
• Lead pre-service briefings, share menu updates and priorities.
• Collaborate with kitchen, bar, reception, events and Duty Managers to ensure guest satisfaction.
• Monitor cleanliness, ambience and readiness across all areas.
• Handle guest feedback professionally and escalate when needed.
• Ensure accurate payments and adherence to operational procedures.
• Support staff welfare, attendance and positive team culture.
• Uphold Health & Safety, Food Safety, Hygiene and Allergen standards.
• Promote club offerings to enhance guest experience and revenue opportunities.

Skills

Leadership

Team motivation

Guest relations

Operational oversight

Communication

Job description

About The Groucho Club

The Groucho exists to keep Soho’s artistic, liberal spirit burning bright, and to champion London’s role as a creative powerhouse on the world stage. A joyful, generous and welcoming space for ideas, creative life and the occasional late night.

Born in 1985 as the antidote to the cloistered gentlemen’s clubs of London’s Mayfair, The Groucho Club was founded on a radical idea: that good company is the kind chosen by ideas rather than status, that emerging voices belong in the same room as established ones, and that culture is made through conversation, collision and curiosity.

Forty years on, that belief still drives everything we do. We exist to facilitate the conversations that shape culture now and next, to back the people making it, and to keep Soho generous, welcoming and alive to creative possibility. We host, we don’t serve.

Members and guests are people we know, not names on a list.

Restaurant Supervisor

We're looking for a Restaurant Supervisor who brings more than operational expertise. Someone who can lead from the floor, inspire a team, and create exceptional experiences for our members and guests every day.

This role sits at the heart of our restaurant operation, overseeing service across The Dining Room and Bernie's. You'll be the bridge between the restaurant team and management, ensuring every shift runs smoothly while maintaining the relaxed professionalism and distinctive character that define The Groucho Club.

You will be organised, confident, and highly visible on the floor, equally comfortable supporting your team through busy service periods, building relationships with members, and ensuring every detail is executed to the highest standard. The ideal candidate combines strong leadership with genuine hospitality, understanding that memorable service starts with people.

What You’ll Be Doing

• Leading day-to-day restaurant operations across The Dining Room and Bernie's, ensuring smooth and efficient service.
• Supporting, motivating, and guiding the restaurant team throughout each shift.
• Creating a welcoming and memorable experience for members and guests from arrival through to departure.
• Managing table allocations, reservations, and service flow to ensure an organised and seamless operation.
• Building strong relationships with members and regular guests, understanding their preferences and anticipating their needs.
• Leading pre-service briefings, communicating menu updates, specials, and key service priorities.
• Supporting and coaching team members on service standards, menu knowledge, and guest engagement.
• Working closely with the kitchen, bar, reception, events teams, and Duty Managers to deliver an exceptional member experience.
• Monitoring cleanliness, presentation, ambience, and operational readiness across all restaurant areas.
• Handling guest feedback professionally, resolving issues confidently and escalating where appropriate.
• Ensuring orders, payments, and operational procedures are completed accurately and efficiently.
• Supporting staff welfare, attendance management, and maintaining a positive team culture.
• Upholding Health & Safety, Food Safety, Hygiene, and Allergen standards at all times.
• Promoting food, wine, and additional club offerings to enhance the guest experience and drive revenue opportunities.

What Makes You a Great Fit

• Previous experience in a Restaurant Supervisor or senior hospitality leadership role.
• A natural leader who enjoys coaching, mentoring, and developing others.
• Passionate about delivering exceptional hospitality and building meaningful guest relationships.
• Calm and composed under pressure, able to manage busy service periods with confidence.
• Strong organisational skills with excellent attention to detail.
• A proactive problem-solver who takes ownership and looks for solutions.
• Confident communicator with the ability to collaborate across multiple departments.
• Knowledgeable about food, wine, and restaurant operations, with a desire to continue learning.
• Adaptable, energetic, and positive in a fast-paced environment.
• Professional, approachable, and aligned with The Groucho Club's values and culture.
• Committed to maintaining high standards of service, cleanliness, and compliance.

Why You’ll Love It Here

• Competitive salary.
• 30 days holiday including bank holidays, pro-rata.
• Wagestream to support your financial wellbeing.
• Nutritious meals prepared by our team.
• Pension scheme.
• Employee Assistance Programme with Hospitality Action.
• Refer a Friend Scheme – earn up to £1,000 when you successfully refer a friend.

Eligibility to Work

To be considered for this position, you must have the right to work in the UK. Unfortunately, The Groucho Club cannot offer sponsorship for this role, and applications from candidates requiring visa sponsorship cannot be considered.

Equal Opportunities

The Groucho Club is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression.

No agency support required, direct candidates only, please.