Restaurant Supervisor

The Groucho Club - Restaurants; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitivesalary.

30days holiday including bank holidays

Wagestreamto support your financial we

Nutritiousmeals prepared by our team.

Pensionscheme.

EmployeeAssistance Programme with Hosp

Refer a Friend Scheme – earn up to £1,

Job summary

The Groucho Club in London is seeking a Restaurant Supervisor to lead the dining room and Bernie’s, guiding the team to deliver exceptional experiences for our members and guests daily.

You will bridge the restaurant floor with management, ensuring smooth shifts, maintaining a relaxed professionalism, and upholding the club’s distinctive character. The role emphasizes leadership, hospitality, and a hands-on approach in a vibrant setting.

Qualifications

• Previous experience in a Restaurant Supervisor or senior hospitality leadership role.
• A natural leader who enjoys coaching, mentoring, and developing others.
• Passionate about delivering exceptional hospitality and building meaningful guest relationships.
• Calm and composed under pressure, able to manage busy service periods with confidence.
• Strong organisational skills with excellent attention to detail.
• A proactive problem-solver who takes ownership and looks for solutions.
• Confident communicator with the ability to collaborate across multiple departments.
• Knowledgeable about restaurant operations, with an interest in food and wine.
• Adaptable, energetic, and positive in a fast-paced environment.
• Professional, approachable, and aligned with The Groucho Club's values and culture.
• Committed to maintaining high standards of service, cleanliness, and compliance.

Responsibilities

• Leading day-to-day restaurant operations across The Dining Room and Bernie’s, ensuring smooth and efficient service.
• Supporting, motivating, and guiding the restaurant team through each shift.
• Creating a welcoming and memorable experience for members and guests from arrival to departure.
• Managing table allocations, reservations, and service flow for an organised operation.
• Building strong relationships with members and regular guests and anticipating their needs.
• Leading pre-service briefings and communicating menu updates and priorities.
• Coaching team members on service standards, menu knowledge, and guest engagement.
• Collaborating with kitchen, bar, reception, events teams, and Duty Managers to deliver an exceptional member experience.
• Monitoring cleanliness, presentation, ambience and operational readiness across all restaurant areas.
• Handling guest feedback professionally and escalating where appropriate.

Skills

Leadership

Hospitality experience

Communication

Customer service

Team coaching

Job description

About TheGroucho Club

The Groucho exists to keep Soho’s artistic, liberalspirit burning bright, and to champion London’s role as a creative powerhouseon the world stage. A joyful, generous and welcoming space for ideas, creativelife and the occasional late night.

Born in 1985 as the antidote to the cloisteredgentlemen’s clubs of London’s Mayfair, The Groucho Club was founded on aradical idea: that good company is the kind chosen by ideas rather than status,that emerging voices belong in the same room as established ones, and thatculture is made through conversation, collision and curiosity.

Forty years on, that belief still drives everything wedo. We exist to facilitate the conversations that shape culture now and next,to back the people making it, and to keep Soho generous, welcoming and alive tocreative possibility. We host, we don’t serve.

Members and guests are people we know, not names on alist.

Restaurant Supervisor

We're looking for a Restaurant Supervisor who bringsmore than operational expertise. Someone who can lead from the floor, inspire ateam, and create exceptional experiences for our members and guests every day.

This role sits at the heart of our restaurantoperation, overseeing service across The Dining Room and Bernie's. You'll bethe bridge between the restaurant team and management, ensuring every shiftruns smoothly while maintaining the relaxed professionalism and distinctivecharacter that define The Groucho Club.

You'll be organised, confident, and highly visible onthe floor, equally comfortable supporting your team through busy serviceperiods, building relationships with members, and ensuring every detail isexecuted to the highest standard. The ideal candidate combines strongleadership with genuine hospitality, understanding that memorable servicestarts with people.

Why is this so important? Because every interaction,every recommendation, and every service moment contributes to the experienceour members return for time and again. At The Groucho Club, hospitality ispersonal, and our Restaurant Supervisors play a key role in bringing thatphilosophy to life.

What You’ll Be Doing

• Leading day-to-day restaurant operations across The Dining Room and Bernie's, ensuring smooth and efficient service.
• Supporting, motivating, and guiding the restaurant team throughout each shift.
• Creating a welcoming and memorable experience formembers and guests from arrival through to departure.
• Managing table allocations, reservations, and serviceflow to ensure an organised and seamless operation.
• Building strong relationships with members and regularguests, understanding their preferences and anticipating their needs.
• Leading pre-service briefings, communicating menuupdates, specials, and key service priorities.
• Supporting and coaching team members on servicestandards, menu knowledge, and guest engagement.
• Working closely with the kitchen, bar, reception,events teams, and Duty Managers to deliver an exceptional member experience.
• Monitoring cleanliness, presentation, ambience, andoperational readiness across all restaurant areas.
• Handling guest feedback professionally, resolvingissues confidently and escalating where appropriate.
• Ensuring orders, payments, and operational proceduresare completed accurately and efficiently.
• Supporting staff welfare, attendance management, andmaintaining a positive team culture.
• Upholding Health & Safety, Food Safety, Hygiene, and Allergen standards at all times.
• Promoting food, wine, and additional club offerings to enhance the guest experience and drive revenue opportunities.

What Makes You a Great Fit

• Previous experience in a Restaurant Supervisor orsenior hospitality leadership role.
• A natural leader who enjoys coaching, mentoring, anddeveloping others.
• Passionate about delivering exceptional hospitalityand building meaningful guest relationships.
• Calm and composed under pressure, able to manage busyservice periods with confidence.
• Strong organisational skills with excellent attentionto detail.
• A proactive problem-solver who takes ownership andlooks for solutions.
• Confident communicator with the ability to collaborateacross multiple departments.
• Knowledgeable about food, wine, and restaurantoperations, with a desire to continue learning.
• Adaptable, energetic, and positive in a fast-pacedenvironment.
• Professional, approachable, and aligned with TheGroucho Club's values and culture.
• Committed to maintaining high standards of service,cleanliness, and compliance.

Why You'll Love It Here

• Competitivesalary.
• 30days holiday including bank holidays, pro-rata.
• Wagestreamto support your financial wellbeing.
• Nutritiousmeals prepared by our team.
• Pensionscheme.
• EmployeeAssistance Programme with Hospitality Action.
• Refera Friend Scheme – earn up to £1,000 when you successfully refer a friend.

Eligibility to Work

To be considered for this position, you must have theright to work in the UK. Unfortunately, The Groucho Club cannot offersponsorship for this role, and applications from candidates requiring visasponsorship cannot be considered.

Equal Opportunities

The Groucho Club is an equal opportunity employer. Allaspects of employment including the decision to hire, promote, discipline, ordischarge, will be based on merit, competence, performance, and business needs.We do not discriminate on the basis of race, colour, religion, marital status,age, national origin, ancestry, physical or mental disability, medicalcondition, pregnancy, genetic information, gender, sexual orientation, genderidentity or expression.

No agency support required, direct candidates only,please.