Waiter

Pan Pacific London; City Of London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a prestigious hotel in the heart of London as a Waiter, where your passion for service will shine. In this role, you'll create unforgettable dining experiences while working in a vibrant team environment. With a focus on guest satisfaction, you will ensure every detail is perfect, from menu knowledge to table settings. This is an exciting opportunity to be part of a renowned establishment that values employee wellbeing and development, offering a range of benefits to enhance your work-life balance. If you are dedicated to delivering exceptional service and enjoy working in a dynamic atmosphere, we invite you to apply and be part of our award-winning team.

Benefits

Access to Mental Health First Aiders

Extra day off for Birthday

Cycle to Work Scheme

Referral Scheme

Seasonal Ticket Loan

Enhanced Maternity and Paternity Policy

Eye Care Voucher Scheme

Employee Assistance Programme

Flexible Work Policy

Complimentary meals

Qualifications

• Must be guest-focused with strong customer service skills.
• Ability to handle pressure and maintain attention to detail.

Responsibilities

• Create exceptional experiences for guests in Straits Kitchen & Bar.
• Maintain knowledge of menu items and assist guests with their needs.

Skills

Customer Service

Attention to Detail

Knowledge of Food and Beverage

Teamwork

Calm Under Pressure

Education

High School Diploma

Tools

Point of Sale (POS) Systems

Job description

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest focused Waiter to join our incredible Straits Kitchen & Bar team at Pan Pacific London. You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

As a Waiter in Straits Kitchen & Bar, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Waiter will include but not be limited to:

• Follow restaurants’ standards, policies and procedures with other team members.
• Maintain complete knowledge of:

a) All food items, liquor brands, beers and non-alcoholic selections available in the restaurant.

b) Every wine/champagne by the glass and major wines on the wine list.

c) Designated glassware and garnishes for drinks.

d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

e) Daily menu specials and out-of-stock items.

f) Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

g) Daily house count, arrivals/departures, and V.I.P.s reservations.

• Be aware of in-house group activities, locations and times.
• Correct maintenance and use of equipment.
• All department policies/service procedures.
• Assist in greeting and escorting guests to their tables according to departmental procedures, when needed. Ensure that tables are set to best service the guests.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day. Promote positive guest relations at all times.
• Take and record restaurant reservations/cancellations by departmental standards, when no Host/ess or superior is available to do it.

BENEFITS OF WORKING AS A WAITER AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

• Access to Mental Health First Aiders
• Celebrate your Birthday with an extra day off
• Cycle to Work Scheme
• Referral Scheme
• Seasonal Ticket Loan
• Enhanced Maternity and Paternity Policy
• Eye Care Voucher Scheme
• Social & Employee Wellness Activities
• Employee Assistance Programme including 24/7 virtual GP and financial advisors
• 2 Hotel-Wide Social Events a year as well as additional social gatherings
• Flexible Work Policy
• Dry cleaning for uniforms and work attire
• Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year
• Guest Experience Programme
• Discount on our Food and Beverage Outlets
• Discount on Internal Spa Treatments
• Culture Club – Focuses on Diversity and Inclusion
• Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
• Complimentary meals prepared for you by our chefs
• 2 Study Days per year (fully paid and in addition to your annual leave)
• 2 Volunteer Days per year (fully paid and in addition to your annual leave)
• Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
• Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

• Hotel of the Year, Group 2023 | Catey Awards
• Hotel of the Year, London 2022/2023 | AA Hospitality Awards
• Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can’t wait to welcome you.

Please note that all applicants for a Waiter role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for Waiter role will be required from all candidates.