Waiter

Palé Hall; Bala; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Gratuities

Relais & Châteaux discounted stays

Pride of Britain discounted stays

Job summary

Palé Hall in Bala is seeking a friendly, reliable Waiter/Waitress to join our front-of-house team. You will deliver excellent customer service, escort guests to tables, present menus, take orders, and ensure a smooth dining experience.

Join our team to serve guests courteously, maintain cleanliness, handle payments, and work collaboratively with kitchen and bar staff in a fast-paced setting. Gratuities are available and staff benefit from a supportive environment.

Qualifications

• Previous hospitality or customer service experience preferred but not required.
• Strong communication and interpersonal skills.
• Friendly and professional demeanor with customers.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work evenings, weekends and holidays.
• Good attention to detail and organisational skills.

Responsibilities

• Greet guests and escort them to tables when required.
• Present menus and explain food and drink offerings.
• Take accurate orders and relay to kitchen and bar.
• Serve food and drinks promptly and courteously.
• Check in with guests during meals and address requests.
• Prepare tables with linens, cutlery and glassware.
• Clear and reset tables for the next guests.
• Process payments using the POS system.
• Maintain dining area cleanliness and organisation.
• Adhere to food safety, hygiene and health & safety standards.
• Collaborate with kitchen and bar staff to ensure smooth service.

Skills

Communication skills

Interpersonal skills

Job description

We are seeking a friendly, reliable, and professional Waiter / Waitress to join our front-of-house team. The successful candidate will be responsible for delivering excellent customer service, ensuring guests have an enjoyable dining experience, and supporting the smooth day-to-day operation of the restaurant.

Greet guests warmly and escort them to their tables when required.

Present menus and provide detailed information about food and drink offerings.

Take accurate food and beverage orders and relay them promptly to the kitchen and bar.

Serve food and drinks efficiently and courteously.

Check in with guests during their meal to ensure satisfaction and address any requests.

Prepare tables by setting up linens, cutlery, and glassware.

Clear tables and reset them for the next guests.

Process payments accurately using the point-of-sale system.

Maintain cleanliness and organisation in the dining area.

Follow all food safety, hygiene, and health & safety standards.

Work collaboratively with kitchen and bar staff to ensure smooth service.

Qualifications

Previous experience in hospitality or customer service is preferred but not essential.

Strong communication and interpersonal skills.

A friendly and professional manner with customers.

Ability to work efficiently in a fast-paced environment.

Good attention to detail and organisational skills.

Flexibility to work evenings, weekends, and holidays when required.

A positive attitude and willingness to work as part of a team.

What We Offer

• Competitive hourly pay.
• Gratuities
• A supportive and friendly working environment.
• Opportunity to gain experience and develop within the hospitality industry.
• Relais & Châteaux and Pride of Britain discounted stays