VP, Wholesale KYC Ops – Strategy, Governance & Analytics

JPMorganChase; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

J.P. Morgan is seeking a proactive Business Management - VP within Wholesale KYC Operations in London. The role focuses on managing internal projects, risk monitoring, and regulatory compliance, delivering timely information to leadership, and supporting budgeting and resiliency planning across EMEA.

You will automate MI, support governance initiatives, and lead remediation where needed. The ideal candidate thrives in a fast-paced environment, excels at stakeholder engagement, and brings strong

Qualifications

• Strong written and oral communication skills.
• Resilient interpersonal skills, ability to partner with internal stakeholders.
• Ability to effectively communicate complex policy and operational concepts to both senior management and junior operational staff.
• Proficiency in Excel and Data Analytics.
• AI knowledge and understanding, including Large Language Models, agentic AI concepts, and practical awareness of model limitations, controls, and risks.
• Logical, structured approach to planning, problem solving and decision-making.
• Excellent organizational and time management skills.
• Excellent verbal, written, interpersonal and presentation skills.
• Aptitude for learning new regulations, processes and technologies.
• Ability to be flexible and follow tight deadlines.

Responsibilities

• Collect, analyse, and interpret data from multiple sources to inform business decisions and strategic initiatives.
• Prepare, analyse, and automate management information (MI) reporting to improve efficiency, accuracy, and transparency.
• Conduct research and produce reports, business plans, and presentations for senior leadership.
• Draft operational and technical documentation, including proposals and business cases.
• Support budgeting and resiliency planning activities in partnership with the EMEA WKO COO and relevant stakeholders.
• Support process improvement initiatives by mapping workflows, identifying bottlenecks, and implementing solutions (including guidance on key process and technology initiatives).
• Contribute to compliance and governance projects, ensuring alignment with internal standards and regulatory requirements.
• Provide executive support to the Executive Director and the wider team, including coordination across stakeholders and workstreams.
• When required, lead remediation projects: investigate emerging issues, perform root cause analysis, and partner with the WKO remediation team and Production Oversight to define and execute resolution plans.
• Maintain strong knowledge of WKO policies, procedures, operating model, and the systems/platforms used to carry out these activities; stay up to date on process/procedure and regulatory changes and assess impacts to in-progress requests.
• Build and develop strong partnerships, identify challenges and eliminate roadblocks with internal partners, and manage personal workload/priorities with timely escalation of key risks/issues to management.

Skills

Communication

Stakeholder partnering

Policy/operational concepts

Excel & Data Analytics

AI knowledge

Planning & problem solving

Time management

Verbal & written skills

Regulatory adaptability

Deadline discipline

Job description

J.P. Morgan is seeking a proactive Business Management - VP within Wholesale KYC Operations in London. The role focuses on managing internal projects, risk monitoring, and regulatory compliance, delivering timely information to leadership, and supporting budgeting and resiliency planning across EMEA.

You will automate MI, support governance initiatives, and lead remediation where needed. The ideal candidate thrives in a fast-paced environment, excels at stakeholder engagement, and brings strong