VP Operations - Omni Channel Retail

DHL Supply Chain; Milton Keynes; Remote; Confidential; Full time

Benefits offered by this job

Car allowance or company lease car

Enhanced pension contribution

Private health care

Share plan options

GP service

Employee support services

Discounts

Job summary

DHL Supply Chain in the United Kingdom is seeking a Vice President of Operations for Omni Channel Retail to lead the strategic direction and operational performance across e-commerce, store replenishment and returns. This executive role requires balancing customer expectations with scalable, sustainable growth across a diverse customer operations network.

You will drive operational excellence, harness data and technology, and partner with customers, commercial teams and operations leaders to

Responsibilities

• Build and lead high-performing teams to deliver objectives across people, finance, customers and operations.
• Run safe, world-class operations with a continuous improvement agenda to delight customers.
• Develop commercial strategies and identify risks and opportunities to accelerate growth.
• Extend relationships with existing customers through new products and services, with Business Development support.
• Monitor industry trends and drive change with innovative solutions.
• Embed DHL values and collaborate across functions to maximize impact.

Job description

Position: VP Operations - Omni Channel Retail
Location: UK/I Remote
Contract Type: Permanent - Full time

At DHL Supply Chain, logistics powers the world, but it's our people who make the difference. As the global leader in contract logistics, our success is driven by more than 500,000 colleagues across 220 countries and territories who are united by a shared purpose: Connecting People, Improving Lives. Through Strategy 2030, we're accelerating growth by investing in digitalisation, automation, sustainability and the development of world-class talent, creating opportunities for our people, customers and communities to thrive.

Joining DHL means becoming part of an organisation that continually challenges itself to innovate, lead responsibly and set new standards across the industry. Whether it's pioneering new technologies, advancing our ESG commitments, or developing the next generation of leaders, we empower our people to shape the future of supply chain excellence while delivering meaningful impact on a global scale.

We have an exceptional opportunity for a Vice President of Operations for our Omni Channel Retail business unit. This role will lead the strategic direction and operational performance of a complex, fast-paced portfolio supporting some of the UK's most recognised retail brands. Operating across multiple channels, including e-commerce, store replenishment and returns, the Vice President will be responsible for delivering exceptional service, driving operational excellence and ensuring sustainable growth across a diverse network of customer operations.

This executive leadership role will play a critical part in shaping the future of DHL's Omni Channel Retail business. Balancing customer expectations, operational performance and commercial success, you'll lead large-scale operations through periods of growth, transformation and innovation. Working closely with customers, commercial teams and operational leaders, you'll leverage data, technology and continuous improvement to create scalable, future-ready solutions that enhance service, strengthen partnerships and deliver DHL's bottom lines

If this sounds like a team you'd like to join... keep reading.

A TYPICAL DAY MAY INVOLVE

• Build and grow high performing engaged teams to enable the delivery of business objectives across all dimensions including people, financial, customer and operations.
• Run world class safe operations that deliver value through a clear continuous improvement agenda to ensure that we always delight our customers.
• Create value for DHL through creative solutions and strong commercial management. Identify, anticipate, and communicate future risks & opportunities, creating strategies to mitigate risks and accelerate opportunities.
• Deliver opportunities to extend relationships with existing customers through new products / services, leveraging the strength and breadth of the wider organisation, whilst also working closely with Business Development to win and embed new customers.
• Stay connected to industry trends and market forces, leading change and developing innovative solutions.
• Champion DHL values, embracing and embedding DHL programmes and initiatives into your business area. Collaborate and work in partnership with your peers and the wider business.
• Champion cooperation and partnership to provide integrated solutions to problems and provide clear and effective communication, collaboration and influence across BU's and Functions.

THIS ROLE WOULD SUIT PEOPLE WHO

• An exceptional leader, passionate about people and able to inspire and engage in a matrix environment.
• A team player, with the ability to build and maintain deep trusting relationships and connect at all levels.
• Strategic and analytical thinking capability, with the ability to solve complex problems and deliver transformational change.
• Growth oriented and ambitious, with an obsession for exceptional customer service.
• Creative thinker with a commercial mindset, with demonstrable experience of mitigating risk and capitalising on opportunities.

WHY JOIN US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Enjoy a generous car allowance or the option of a company lease car, with electric vehicle choices available.
• Join our enhanced pension contribution scheme and benefit from a substantial 15% employer, alongside a 5% employee contribution.
• Secure your wellbeing with comprehensive Personal Health Insurance and Private Health Care for you and your family.
• Take advantage of our attractive share plan options, including share matching and performance-based share plans.
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 2 nd November 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.