VP, Operational Resilience & AI-Powered Transformation

JPMorgan Chase & Co.; Christchurch; On-site; GBP 90,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom seeks an Operational Resilience Vice President to lead multi-workstream delivery, governance, and optimization initiatives within the Commercial & Investment Bank Resilience Oversight Team.

You will drive data automation, AI/ML-enabled improvements, and incident readiness while coordinating with global stakeholders. The role requires strong PMO experience, people leadership, and the ability to translate complex needs into measurable outcomes, delivering

Qualifications

• Strong program/project management (PMO) experience delivering cross-functional initiatives.
• Demonstrated people management experience, leading a small team with effective prioritisation, coaching/development, and performance management to deliver high-quality outcomes.
• Ability to identify resiliency risk across business, third-party, technology and cyber domains.
• Demonstrated ability to create concise, high-quality executive reporting tailored to senior stakeholder expectations.
• Excellent written and verbal communication skills; able to drive alignment, elevate effectively, and facilitate decision-making forums.
• Experience driving change in fast-paced environments with strong ownership, prioritisation, and follow-through.
• Self-starter who takes ownership, proactively identifies what needs to be done, and drives work to completion with minimal supervision.
• Ability to operate effectively under pressure during incidents/escalations, with sound judgment and structured execution.

Responsibilities

• Own day-to-day management and delivery for a multi-workstream portfolio: intake/prioritisation, scope, plans, milestones, and delivery oversight.
• Provide leadership for a small team, including goal-setting, prioritisation, coaching/development, and performance management to ensure high-quality delivery and strong stakeholder partnership.
• Establish project execution governance and reporting to ensure alignment and timely decision-making.
• Drive risk identification and cross-functional alignment across Commercial and Investment Bank Resilience, Businesses, Technology, Risk/Controls, and other partner teams to ensure timely delivery and adoption.
• Identify and deliver process improvements through standardisation, automation, and data-driven enhancements.
• Translate business needs into clear problem statements and measurable outcomes.
• Prepare and deliver executive-ready materials for senior audiences
• Support incident management readiness and facilitating post-incident reviews and closure tracking.
• Ensure appropriate controls alignment and documentation to support auditability and sustained BAU execution.

Skills

PMO experience

People management

Resilience risk

Executive reporting

Communication

Change management

Proactive owner

Incident management

Job description

JPMorgan Chase & Co. in the United Kingdom seeks an Operational Resilience Vice President to lead multi-workstream delivery, governance, and optimization initiatives within the Commercial & Investment Bank Resilience Oversight Team.

You will drive data automation, AI/ML-enabled improvements, and incident readiness while coordinating with global stakeholders. The role requires strong PMO experience, people leadership, and the ability to translate complex needs into measurable outcomes, delivering