VP Customer Success | Mobile Ad Tech | up to £150k base

Grey Matter Recruitment; Greater London; Hybrid; GBP 120.000 - 180.000; Vollzeit

Zusammenfassung

Grey Matter Recruitment is seeking an experienced VP Customer Success to lead a portfolio of enterprise mobile advertising clients across the UK and EMEA. You will drive retention, renewals and revenue growth while collaborating with campaigns and analytics teams to optimize performance.

This role offers flexible remote or hybrid working and can be either a 1-2 person leadership position or an individual contributor role, depending on team needs.

Qualifikationen

• Experience in mobile AdTech customer success or account management.
• Strong understanding of mobile DSPs and programmatic advertising.
• Analytical skills to measure campaign performance.
• Track record of upselling and expanding relationships.
• Excellent communication and stakeholder management.
• European language skills are advantageous.

Aufgaben

• Manage and develop portfolio of enterprise mobile advertising clients.
• Drive customer retention, renewals and account growth.
• Deliver business reviews and strategic performance recommendations.
• Work with internal campaign and analytics teams to support client success.
• Identify upsell opportunities and maximize platform value.
• Flexible remote or hybrid working.
• This role can lead 1-2 people or be an individual contributor.

Kenntnisse

Customer Success

Growth

Account Management

Mobile AdTech

Analytical Skills

Communication

Stakeholder Management

Jobbeschreibung

Exciting opportunity for an experienced VP Customer Success professional to join a growing mobile advertising technology business as they continue to expand across EMEA.

The Company

• Established mobile adtech business entering an exciting new phase of growth
• Proprietary programmatic technology used by leading app advertisers
• International customer base across gaming and non-gaming brands
• Strong product roadmap and continued investment across the business
• High-autonomy environment with genuine opportunities for progression

The Role

As VP Customer Success, you'll own a portfolio of strategic customer accounts across the UK and EMEA, helping clients maximise campaign performance while identifying opportunities to grow revenue and deepen partnerships.

• Manage and develop a portfolio of enterprise mobile advertising clients
• Drive customer retention, renewals and account growth
• Deliver business reviews and strategic performance recommendations
• Work closely with internal campaign and analytics teams to support client success
• Identify upsell opportunities and help clients maximise platform value
• Flexible remote or hybrid working
• This role can offer both leadership of 1-2 people or be an individual contributor role

Desired Skills & Requirements

• Customer Success, Growth or Account Management experience within mobile AdTech
• Strong understanding of mobile DSPs and programmatic advertising
• Strong analytical skills
• Commercially minded with a track record of upselling and expanding customer relationships
• Excellent communication and stakeholder management skills
• Additional European language skills are advantageous