VP, Client Enablement & Adoption — Open Media Studio

WPP Media Limited; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

WPP Media Limited is seeking a VP of Client Enablement to oversee enablement across a portfolio of client accounts within the Open Media Studio ecosystem. You will work hands-on with clients, agencies, and internal teams to drive adoption, engagement, and measurable value from OMS products, including Open Media Assistant and Open Intelligence.

You will manage enablement programs, conduct trainings, and coordinate with product, engineering, and data strategy teams to ensure successful

Qualifications

• Experience in client enablement, customer success, or training within a technology or data‑driven organization.
• Strong understanding of technology platforms and ability to act as a confident product advocate.
• Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders.
• Ability to work collaboratively across functions and manage multiple client priorities.
• Analytical mindset with the ability to interpret adoption data and translate insights into action.
• Familiarity with media planning and buying workflows is a plus but not required.

Responsibilities

• Manage enablement programs for a portfolio of smaller client accounts within your cluster. Ensure clients are onboarded effectively, trained on OMS products (Open Media Assistant and Open Intelligence), and supported through adoption phases.
• Conduct product walkthroughs, demos, and training sessions tailored to client needs. Support change management initiatives to help client teams transition to OMS-enabled workflows.
• Act as the primary enablement contact for your cluster, connecting clients with product, engineering, and data strategy teams.
• Facilitate cross-studio integration and governance for client solutions and coordinate with regional peers to ensure consistency.
• Monitor adoption metrics, engagement levels, and client satisfaction within your cluster and adjust strategies accordingly.
• Assist in growth and retention efforts by showcasing OMS capabilities and developing case studies and success stories.

Skills

Client enablement

Customer success

Training

Communication

Collaboration

Analytics

Media workflows

Job description

WPP Media Limited is seeking a VP of Client Enablement to oversee enablement across a portfolio of client accounts within the Open Media Studio ecosystem. You will work hands-on with clients, agencies, and internal teams to drive adoption, engagement, and measurable value from OMS products, including Open Media Assistant and Open Intelligence.

You will manage enablement programs, conduct trainings, and coordinate with product, engineering, and data strategy teams to ensure successful