Volunteer Sales Assistant - Horwich Shop

Derian House; Horwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

Derian House is seeking enthusiastic volunteers for the role of Volunteer Sales Assistant in Horwich. This role involves providing exceptional customer service, maintaining a positive shopping environment, and contributing to a supportive team. Volunteers will gain valuable retail experience, make new friends, and have the chance to impact the community positively.

Benefits

Gain significant retail experience

Become part of a friendly team

Meet diverse people

Participate in events with other volunteers

Discount on store purchases

Uniform provided

Lunch & Travel allowance

Qualifications

• Confident in engaging with customers and team members.
• Genuine passion for helping people.
• Ability to work well with others and contribute to a positive dynamic.

Responsibilities

• Greet customers warmly and assist with their needs.
• Handle complaints with patience and empathy.
• Ensure the store is clean and visually appealing.

Skills

Excellent Communication Skills

Customer-Service Awareness

Team Player

Job description

What is a Volunteer Sales Assistant?

At Derian House we pride ourselves on delivering exceptional customer experiencein all of our charity stores.

As a Volunteer Sales Assistant, your role will be to work with the team of paid staff and other volunteers in our store in Horwich.

Our stores aremore than just a shop; they are a community hub where customers feel valued, understood and welcomed.

We are looking for enthusiastic volunteers who are passionate about customer service and can make our customers' shopping experience memorable.

What's involved?

• Greet customers warmly as they enter our store, offering a friendly and inviting atmosphere.
• Assist customers in finding products, answering questions, and providing recommendations to meet their needs.
• Handle customer complaints and concerns with patience, empathy, and a focus on resolving issues effectively.
• Ensure the store is clean, well-organised, and visually appealing at all times.
• Process cash & card payments using our point of sale system.
• Process Gift Aid on receipt of donations to increase vital funds for the hospice.

What’s in it for you?

• Gain significant retail experience that can support career growth
• Become part of a friendly and supportive team
• Meet people from all walks of life, making new friends along the way
• Get involved with other Derian House volunteers at our events
• Great personal satisfaction
• Discount available on all purchases in store
• Uniform provided

This role will suit people who have...

• Excellent Communication Skills: Confident andable to engage in friendly and professional conversations with customers and team members.
• Customer-Service Awareness: A genuine passion for helping people, with the ability to understand and respond to individual customer needs.
• Team Player: Workwell with others, contributing to a positive team dynamic and collaborative atmosphere.
• Volunteer Commitment:Must be able to provide a regular weekly commitment.

We really value kindness, honesty, integrity and reliability in our volunteers and staff and in return, we will do our best to provide you with a rewarding volunteer experience.

Experience of working within a shop is not essential, it’s more important to us that you are keen to make a difference and enjoy working as part of team.

Time Commitment:

One morning or afternoon per week (Monday, Tuesday, Wednesday, Thursday, FridayorSaturday) - times/days to be agreed at interview

Training Requirements:

Full site induction & mandatory annual training will be provided

Expenses:

Lunch & Travel allowance (minimum hours required per shift)

Age Restrictions:

Volunteers must be aged 16yrs plus