Volunteer Sales Assistant - Horwich Shop

Derian House Children's Hospice; Horwich; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a community-focused charity as a Volunteer Sales Assistant in Horwich. Contribute to an exceptional customer experience in our shop while gaining valuable retail skills and making new friends. Must be aged 16 or over and available for a regular commitment.

Benefits

Gain retail experience

Friendly and supportive team environment

Meet people and make friends

Involvement in events

Discount on store purchases

Uniform provided

Qualifications

• Excellent communication skills to engage with customers.
• Genuine passion for helping people.
• Ability to work well in a team.
• Regular weekly commitment required.

Responsibilities

• Greet customers warmly and assist them in finding products.
• Handle customer complaints effectively.
• Ensure store cleanliness and organisation.
• Process payments and manage Gift Aid on donations.

Skills

Excellent Communication Skills

Customer-Service Awareness

Team Player

Volunteer Commitment

Job description

Volunteer Sales Assistant - Horwich Shop

1 day ago Be among the first 25 applicants

What is a Volunteer Sales Assistant?

At Derian House we pride ourselves on delivering exceptional customer experience in all of our charity stores.

What is a Volunteer Sales Assistant?

At Derian House we pride ourselves on delivering exceptional customer experience in all of our charity stores.

As a Volunteer Sales Assistant, your role will be to work with the team of paid staff and other volunteers in our store in Horwich.

Our stores are more than just a shop; they are a community hub where customers feel valued, understood and welcomed.

We are looking for enthusiastic volunteers who are passionate about customer service and can make our customers' shopping experience memorable.

What's involved?

• Greet customers warmly as they enter our store, offering a friendly and inviting atmosphere.
• Assist customers in finding products, answering questions, and providing recommendations to meet their needs.
• Handle customer complaints and concerns with patience, empathy, and a focus on resolving issues effectively.
• Ensure the store is clean, well-organised, and visually appealing at all times.
• Process cash & card payments using our point of sale system.
• Process Gift Aid on receipt of donations to increase vital funds for the hospice.
  
  

What’s in it for you?

• Gain significant retail experience that can support career growth
• Become part of a friendly and supportive team
• Meet people from all walks of life, making new friends along the way
• Get involved with other Derian House volunteers at our events
• Great personal satisfaction
• Discount available on all purchases in store
• Uniform provided
  
  

This Role Will Suit People Who Have...

• Excellent Communication Skills: Confident and able to engage in friendly and professional conversations with customers and team members.
• Customer-Service Awareness: A genuine passion for helping people, with the ability to understand and respond to individual customer needs.
• Team Player: Work well with others, contributing to a positive team dynamic and collaborative atmosphere.
• Volunteer Commitment: Must be able to provide a regular weekly commitment.
  
  

We really value kindness, honesty, integrity and reliability in our volunteers and staff and in return, we will do our best to provide you with a rewarding volunteer experience.

Experience of working within a shop is not essential, it’s more important to us that you are keen to make a difference and enjoy working as part of team.

Time Commitment:

One morning or afternoon per week (Monday, Tuesday, Wednesday, Thursday, Friday or Saturday) - times/days to be agreed at interview

Training Requirements:

Full site induction & mandatory annual training will be provided

Expenses:

Lunch & Travel allowance (minimum hours required per shift)

Age Restrictions:

Volunteers must be aged 16yrs plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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