Volunteer Officer

Human Appeal; Cheadle; On-site; GBP 27,000 - 34,000; Full time

Job summary

Human Appeal UK is seeking a Volunteers Officer to support the HR team with volunteer recruitment, administration and project delivery in Scotland. This is a full-time, fixed-term contract.

The successful candidate will coordinate events, prepare resources, and manage data systems to ensure smooth operation and value for money. Experience in charity settings and GCSE English/Maths is preferred; training will be provided.

Qualifications

• Minimum GCSE English and Maths.
• At least 1 year of relevant charity/office administration/events/volunteers management experience.
• Proficiency in MS Office; Salesforce experience desirable.

Responsibilities

• Provide administrative support to the Volunteers team.
• Coordinate recruitment and onboarding of volunteers.
• Support planning and delivery of volunteer projects and events.
• Maintain data in Salesforce and other systems with accuracy.
• Act as central contact for Scotland region and liaise with partners.
• Ensure safeguarding, compliance and value for money in activities.

Skills

Organisation & admin skills

Communication skills

Attention to detail

Education

GCSE English & Maths

Tools

MS Office Suite

Salesforce (desirable)

Job description

Here at Human Appeal UK we have an exciting opportunity for a Volunteers Officer to join our team based in Cheadle. You will join us on a full-time, Fixed-term contract. In return, you will receive a competitive salary.

Human Appeal is a global non-profit humanitarian and development organisation. We deliver life‑saving emergency assistance such as food, medical aid, and disaster relief. At the same time, we run sustainable, community‑led programmes in healthcare, education, and livelihoods to build resilience and self‑reliance. Our experienced local teams work in vulnerable, hard‑to‑reach areas. Guided by a vision of a just, caring, and sustainable world, our mission is to save lives, alleviate poverty, and empower communities in line with the core humanitarian principles of humanity, impartiality, neutrality, and independence.

About the role

We have an exciting opportunity for Volunteers Officers position within the HR department based in Scotland. The volunteers officer will contribute towards the development, planning, and delivery of the charity’s volunteers projects as well as the recruitment of the required volunteers by providing administrative support, oversight to the rest of the Volunteers teams across the organisation, and acting as a central point of contact/support for Scotland for all Volunteers needs. Exploring new innovative Volunteers opportunities, preparing Volunteers resources, procurement of said resources, and collecting of information such as queries and complaints. All in order to ensure smooth running of Volunteers operations, establish lines of communication, ensure value for money, and promoting a positive working environment.

Key responsibilities of the Volunteers Officer:

• To undertake a range of administrative and clerical tasks in support of the department
• To wholly adhere/promote/implement to the fundraising code of conduct, dissecting current FR processes/procedures and applying best practice, communicate internally, safeguard, reputation, quality assurance/excellence, donations! Maintains Trust
• Prepare resources and materials for events and activities, by conducting needs analysis and review events planning forms, ensure successful events and adequate availably of resources, to help maximize donations.
• Provide Procurement support by Obtaining quotes for; venues, coaches, AV, catering etc. ensure smooth running and value for money in relation to volunteer activities
• Recruit for and attend events and manage the team of volunteers alongside the Team Leader
• Management of all pertinent data input and data management- onto Salesforce, AMS, (suppliers, invoices, PO, campaigns, correct labelling) to ensure information is reflected accurately with an audit trail in line with protocol.
• Being a centralized point of contact for the relationship between local/national organisations in multiple regions by providing assistance, information, updates, as well as query and complaints resolution.
• Liaising with and providing support to colleagues.

NB: Employee duties are not limited only to the above-mentioned responsibilities; they may perform other duties as assigned.

What we’re looking for in our Volunteers Officer:

• Ideally degree‑educated in a related field. Minimum GCSE English and Maths
• Minimum 1 year of relevant experience in charity / office administration / events or volunteers management
• MS Office Suite
• Experience using Salesforce is desirable

We are keen to appoint the right person for this position as soon as possible and will be considering applications as they are received. We look forward to receiving your application and hearing from you.

Please note that we will only be contacting the shortlisted candidates. Applying candidates must have the legal authorisation or right to work in the designated work location/duty station.

Disclaimer: Human Appeal is committed to diversity, social inclusion, and gender equality/balance, and strongly encourages applications from underrepresented groups. The organisation maintains a zero‑tolerance policy toward Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), with all staff required to comply with Preventing Sexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards and safe recruitment procedures.