Volunteer Manager

Citizens Advice Ltd; City Of London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Season ticket loans

Career breaks

Flexible working from home

Job summary

Citizens Advice Westminster is looking for a Volunteer Manager to recruit, induct, support and develop volunteers across the organisation, ensuring they have a positive, meaningful and well-structured experience.

You will use your strong communication and interpersonal skills to work with staff, partners and communities, coordinating hybrid office, outreach and remote volunteering while upholding our inclusive values.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to work with a diverse range of people, including those who may be vulnerable or new to volunteering.
• Organised, proactive and committed to delivering a high quality volunteering experience.

Responsibilities

• Recruit, induct, support and develop volunteers across the organisation.
• Work closely with staff, partners and community organisations to ensure volunteers are confident and valued.
• Help volunteers contribute effectively to our service and maintain a positive volunteering experience.

Skills

Strong communicator

Interpersonal skills

Diversity engagement

Volunteer recruitment

Job description

Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high quality, agile advice service that reflects community issues and needs, and our service always puts people first.

Do you share the same passion as us that no one should be left disadvantaged due to lack of knowledge about one's rights and responsibilities?

As a Volunteer Manager, you will play a vital role in supporting our volunteering programme. You will help recruit, induct, support and develop volunteers across the organisation, ensuring they have a positive, meaningful and well structured experience. You will work closely with staff, partners and community organisations to ensure volunteers are confident, valued and able to contribute effectively to our service.

You will need to be a strong communicator with excellent interpersonal skills, and the ability to work effectively with a diverse range of people, including those who may be vulnerable or new to volunteering. You will be organised, proactive and committed to delivering a high quality volunteering experience. The role involves hybrid working, with a mix of office, outreach and remote work.

We offer a competitive salary alongside a range of benefits, including generous annual leave that increases with length of service, paid sick leave, a pension scheme, annual season ticket loans, career breaks, and ongoing opportunities for professional development and progression within the organisation. You will join a warm and friendly work culture where staff and volunteers are valued, and we also offer a flexible working environment where you can work from home on some days.

Citizens Advice Westminster values diversity, promotes equality, and challenges discrimination. We strongly encourage applications from all parts of society and believe that diversity strengthens our organization.

Application deadline: 4th November 2026. We reserve the right to close this recruitment early if we receive a high volume of strong applications.