Volunteer Experience Assistant

SSAFA the Armed Forces charity; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading charity as a Volunteer Experience Assistant where you will support the recruitment and retention of volunteers. You will contribute to enhancing the volunteer journey by providing excellent customer service and managing administrative tasks, ensuring a smooth-flowing volunteer experience in a supportive team environment. This role offers a unique opportunity to develop skills while making a real impact on the community.

Qualifications

• Strong customer service skills and experience in administration.
• Excellent interpersonal and communication skills.
• Ability to manage and prioritize workload effectively.

Responsibilities

• Support recruitment and retention of volunteers.
• Maintain volunteer database and records.
• Provide advice and support to volunteers via email and phone.

Skills

Customer Service

Communication

Administration

Interpersonal Skills

Organizational Skills

Education

Experience in administrative services

Tools

Microsoft Office

Database Systems

Job description

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About The Role

Our Volunteer Experience Team supports all administration activities relating to volunteering good practice throughout the SSAFA volunteer journey, with a specific focus on recruitment and retention of volunteers.

About The Role

Our Volunteer Experience Team supports all administration activities relating to volunteering good practice throughout the SSAFA volunteer journey, with a specific focus on recruitment and retention of volunteers.

You will regularly communicate and engage with a range of stakeholders across the organisation to enable a smooth-flowing volunteer recruitment process and ongoing support to volunteer teams, contributing to the creation of a positive volunteering experience. You will support both potential and existing volunteers, our volunteer managers and volunteer teams, through the provision of high standards of customer service and a person-centred approach.

This role will routinely involve maintaining our volunteer database systems and volunteer records, administering our vetting processes, and engaging with volunteers and teams to provide advice and support (through email, phone call and MS teams meetings).

This is an exciting time at SSAFA as we continue to evolve our service delivery models to reach more beneficiaries with impact. This includes the introduction of our new Volunteer Management System (Go Assemble) and development of processes and good practise to enhance and improve the SSAFA volunteer experience.

This is a great opportunity to develop skills and experience in supporting volunteers through their journey and contribute to our developing work in creating a positive volunteer experience.

About The Team

The Volunteer Experience team brings together a breadth of skills and experience and we thrive on the opportunity to support each other, learn from each other and work together to provide support to SSAFA’s network of volunteers and volunteer teams. You will be joining the team at a time of change across the organisation and we embrace ideas and suggestions as our support service evolves to meet present and future volunteering needs.

About You

This role is a great first step into the world of volunteer support services and is built on providing first class customer service with a person-centred approach to supporting our volunteers and teams across the organisation. Experience in providing administrative services and following processes with an eye for detail are key to undertaking this role, along with the ability manage and prioritise workload effectively. Excellent interpersonal skills are at the core of this role along with good communication skills, comfortable communicating by email, phone and face-to-face via MS teams. On top of this you will need to demonstrate an ability to use IT software systems such as Microsoft Office and database systems to ensure information is processed in an accurate and timely way across SSAFA’s systems.

Whilst it’s not a necessity, experience of volunteering or working with volunteers would be advantageous. If you have a passion for volunteering, share SSAFA’s values and have a true commitment to diversity and inclusion please follow the instructions at the end of the advert to start the next step in your career.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further Information About The Role

Download the full job description here.

Review the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact Ritchie Caswell Volunteer Experience Team Leader on [e-mail] for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you need any adjustments to support you with the application process, please contact [e-mail]

Recently unsuccessful candidates need not reapply

How To Apply

Click on 'Start your application' now.

If you need any adjustments to support you with the application process, please contact [e-mail]

Closing date: Midnight of 15 June 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Week commencing 23 June 2025.

As part of the selection process, you will be required to complete an assessment.

Seniority level

• Seniority level

  Entry level

Employment type

Job function

• Job function

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• Industries

  Non-profit Organizations

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