Volunteer Experience Assistant, PROSPECTUS

Guardian Jobs; London; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

A national charity in the UK is seeking a Volunteer Experience Assistant to provide essential administrative support for volunteer management. This temporary position, starting on-site in London, transitions to remote work. Responsibilities include supporting volunteer recruitment efforts, managing inquiries, and ensuring effective engagement strategies within the organization.

Qualifications

• Experience in supporting or working with volunteers.
• Strong organizational skills and ability to manage priorities.
• Ability to maintain confidentiality and work independently.

Responsibilities

• Provide administrative support for volunteer recruitment and engagement.
• Handle enquiries and complaints related to volunteering.
• Support diversity and inclusion initiatives within volunteer community.

Skills

Customer service

Interpersonal skills

Organizational ability

IT skills

Data protection understanding

Education

Experience with volunteers or customer care

Tools

Microsoft Office

Job description

Volunteer Experience Assistant, PROSPECTUS

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Volunteer Experience Assistant, PROSPECTUS

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Our client, a well-established national charity supporting individuals across the UK, is seeking a Volunteer Services Administrator to join their volunteering team on a temporary basis for 2-months, in the first instance. The role will be based onsite in London for the first week, and will then be remote working with 1-2 days in the office per month.

Volunteers play a vital role in delivering the organisation's mission, and this post will provide key administrative support to ensure their recruitment, engagement and retention is efficient and effective.

Key responsibilities for this post will include:

• Providing an effective administration service related to the recruitment, engagement and retention of volunteers, following agreed procedures and standards.
• Delivering accurate and timely support regarding volunteers' use of organisational systems and resources, including recognition for service and handling processes when volunteers leave.
• Supporting the delivery of national and local volunteer recruitment and engagement campaigns.
• Helping current volunteers explore new or additional roles within the organisation, contributing to volunteer retention.
• Handling enquiries, general information and complaints related to volunteering, liaising with relevant managers and escalating to senior staff when appropriate.
• Supporting the diversity and inclusion agenda in all communications and contributing to specific activities promoting diversity in the volunteer community.
• Producing and analysing reports to inform and support volunteer recruitment and retention strategies.
  
  
  

To be considered for this role you will have:

• Experience working with or supporting volunteers, or experience in customer care, business administration or internal engagement.
• Excellent customer service and interpersonal skills, with a friendly, tactful and professional manner.
• Experience delivering administrative coordination for a broad range of stakeholders.
• Strong organisational ability, with the capacity to manage competing priorities and work independently.
• Strong IT skills, including proficiency in Microsoft Office and confidence working with databases.
• Understanding of data protection principles and UK disclosure checking processes.
• A commitment to equality, diversity and inclusion.
  
  
  

This post is looking to start as soon as possible, so you will need to be available immediately or at short notice in order to be considered.

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

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