Volunteer E-commerce assistant

The Ayrshire Community Trust; Abergele; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established charity organization is seeking an enthusiastic E-Commerce Volunteer to enhance their online presence. This role offers a unique opportunity to gain valuable experience in the charity sector while supporting patients and families. You'll engage in exciting tasks such as researching and listing items for sale on platforms like eBay, all while developing your skills in a supportive environment. If you're passionate about making a positive community impact and eager to learn, this role is perfect for you!

Benefits

Experience in the charity sector

Opportunities to meet new people

Training and support

Reimbursement of expenses

Qualifications

• Experience in online selling and marketing is beneficial.
• Demonstrating creativity and IT literacy is advantageous.
• Good customer service and communication skills are essential.

Responsibilities

• Provide excellent customer service and operate an EPOS till.
• Identify and photograph suitable donated stock for online sale.
• Pack sold items securely for dispatch and maintain housekeeping.

Skills

IT literacy

Creativity

Online selling platforms (eBay)

Microsoft Office

Digital camera usage

Customer service

Communication skills

Responsibility

Reliability

Creative merchandising

Numeracy skills

Job description

There are various volunteering opportunities available within North Ayrshire.

Please browse the selection below to find a suitable volunteering opportunity in your local area:

Background
The Ayrshire Hospice provides excellence in palliative and end of life care for patients and their families.
We support people who are aged 16 years and over, with diagnoses that are life-limiting, including respiratory and heart diseases, neurological conditions, cancers, and other illnesses. Our Family Care Team also supports children, young people, and their families with counselling and bereavement services.
We facilitate a seamless transition from young adult hospice services to our care. Our care aims to improve quality of life through symptom control, emotional and spiritual support, social care, and personal care at the end of life.

Additional services include pharmacy, physiotherapy, occupational therapy, complementary therapy, Respite, and Response services. Care is provided in NHS Ayrshire and Arran hospitals, care homes, patients’ homes, our In-Patient Unit, and Living Well Hubs, anywhere a person considers their home, regardless of complexities. Family members, friends, and carers are also supported during illness and bereavement.

The Role
Are you an ecommerce enthusiast eager to showcase your online selling and marketing skills? You can use your knowledge and enthusiasm to support our social media presence and online eBay platform!
As an E-Commerce Volunteer, you'll work behind the scenes in our shops, learning about selling donated gems through the Ayrshire Hospice Online Shop and other platforms.
Your involvement may include researching, describing, photographing, and posting items.
Most importantly, you'll be helping support patients and families across Ayrshire.

Key responsibilities
- Provide excellent customer service
- Operate an EPOS till (full training provided)
- Identify suitable donated stock for online sale
- Photograph, edit, and list items on eBay with accurate descriptions
- Pack sold items securely for dispatch
- Attend external events selling various goods
- Maintain general housekeeping
- Refer inquiries or complaints appropriately
- Attend relevant training and team meetings
- Follow hospice policies and procedures

What you will gain
- Experience in the charity sector
- Opportunities to meet new people and take on new challenges
- Make a positive community impact
- Develop new skills and utilize existing ones
- Receive training and support
- Reimbursement of expenses as per policy

If you're passionate about volunteering and making a difference, we’d love to hear from you. Apply today by completing our enquiry form on our website or call 01292 269200 for a paper copy. All volunteers will attend a 'get to know you' chat and training before starting.

Experience required

The Ayrshire Hospice welcomes applications from all community sections. Experience is not essential but demonstrating the following is beneficial:

• IT literacy
• Creativity and eye for eye-catching images
• Interest or experience with online selling platforms (eBay)
• Good knowledge of Microsoft Office
• Comfort with digital cameras
• Ability to work independently and in a team
• Good customer service and communication skills
• Responsibility and reliability
• Friendly, approachable manner
• Creative merchandising skills
• Numeracy skills

Note: The CE4U app for care-experienced young people in North Ayrshire has launched on Care Day (21st February). Feedback on its content and functionality is welcome. Download and explore CE4U to help improve it.

Please note the office will be closed on Monday, 5th May for the bank holiday, reopening on Tuesday, 6th May.

We’re also hiring a Community Development Worker (Link Up) in Saltcoats to empower local individuals and families. Salary: £25,000 per annum. For more details, see the full job posting.