Volunteer Café Assistant

Volunteer Centre Harlow; Chelmsford; On-site; GBP 13,776 - 16,531; Part time

Job summary

A community organization in Chelmsford is seeking a Café Assistant to provide excellent customer service in their café. The ideal candidate will assist with front-of-house operations, serve food and beverages, and ensure a welcoming environment for visitors. The role requires strong interpersonal skills and a passion for customer service, with a commitment of approximately 3-4 hours per week.

Qualifications

• Excellent interpersonal skills and passion for customer service.
• Ability to work as part of a team in a café environment.
• Willingness to undertake training and adhere to health regulations.

Responsibilities

• Assist with front of house running of the café.
• Welcome customers, advise on menu options.
• Prepare and serve food and beverages.

Skills

Welcoming visitors and advising on menu options and allergies

Making and serving barista-style coffees

Processing café sales through the till

Maintaining cleanliness according to health regulations

Job description

If you have excellent interpersonal skills and a passion for great customer service you might be perfect for our role as a Café Assistant!

This role involves assisting with the front of house running of the Farleigh Hospice Café, working as part of the Corporate Administration team to provide a friendly and efficient service for visitors, patients and staff members in our café space.

Using your customer service skills, you will be responsible for welcoming visitors to the café, advising on the café menu (including allergens), taking orders, making and serving barista‑style coffees, serving food prepared by the catering team, cleaning and clearing tables and ensuring the smooth and efficient running of the front of house area of the café.

You will be provided with all the required training for the role and supplied with an apron to wear and requested to wear suitable clothing and enclosed footwear whilst on shift.

Skills

• Welcoming visitors and advising on menu options and allergies
• Informing the catering team of any orders or requests
• Delivering orders to the tables
• Preparing, making and serving a variety of barista‑style coffees
• Keeping the coffee machine and area clean and tidy
• Assisting in the setup and close down of tables – refills, wiping down, menus etc
• Processing café sales through the till and using a card machine for payments
• Undertaking cleaning activities to ensure that the café area is maintained in line with Environmental Health Regulations and Farleigh Hospice own standards
• Supporting colleagues and working as part of the café and kitchen team by undertaking other activities that may be required to meet demand.

Suggested time commitment of approximately 3-4 hours per week