Café Front of House Assistant, Full Time

Spring Lane Farm; Nottingham; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

The Old Parlour Café in Nottingham is seeking a friendly, customer-focused team member to greet guests, take orders, handle payments, and maintain a clean, inviting dining space.

You’ll prepare coffee and light food, work with a small team in a family-run farm-based business with 60 years of local produce history, and cover weekends, bank holidays, and occasional evenings for events.

Qualifications

• Strong communication and interpersonal skills.
• Prior experience in a customer service role, such as a barista or server.
• Ability to multitask in a fast-paced environment.
• Knowledge of food and beverage service standards.
• Familiarity with EPOS systems.
• Flexibility to work weekends, bank holidays and occasional evenings for events.
• Experience working in a family-run farm-based business is a plus.

Responsibilities

• Greet customers warmly and professionally.
• Answer questions about the menu and make recommendations.
• Take accurate food and drink orders for dine-in and takeaway customers.
• Handle cash and card transactions accurately using a POS system.
• Address customer concerns or complaints promptly.
• Prepare coffee, other drinks, and food according to company standards.

Skills

Customer service

Teamwork

EPOS systems

Multitasking

Barista experience

Food & beverage knowledge

Tools

EPOS systems

Job description

Involves customer-facing duties like greeting guests, taking orders, and handling payments, while also preparing and serving food and drinks and maintaining a clean and organised environment. This position acts as the \"face\" of The Old Parlour Café , requiring strong customer service skills to ensure a positive guest experience, from handling inquiries to resolving complaints. The role requires collaboration with the team and adherence to all health, safety, and operational standards.

Prior experience and knowledge of working in a team in a fast paced hospitality environment essential.

Customer service and sales

Greet customers warmly and professionally

Answer questions about the menu and make recommendations

Take accurate food and drink orders for dine-in and takeaway customers

Handle cash and card transactions accurately using a point-of-sale (POS) system

Address any customer concerns or complaints promptly

Food and beverage preparation

Prepare coffee, other drinks, and food according to company standards

Provide excellent customer service to ensure satisfaction

Restock and run the beverage station when needed

Operations and maintenance:

Clear and reset tables after customers leave

Maintain a clean and hygienic environment, including the dining area, service stations, and customer toilets

Perform opening and closing duties, such as preparing the till or locking up

Assist with inventory, stocking, and waste disposal

Team collaboration and safety:

Work collaboratively with the kitchen team to ensure smooth service.

Follow all health and safety regulations

Requirements & Skills:

Strong communication and interpersonal skills

Prior experience in a customer service role, such as a barista or server

Ability to multitask in a fast-paced environment

Knowledge of food and beverage service standards

Familiarity with EPOS systems

Flexibility to work a schedule that includes weekends, bank holidays and occasional evenings for events

Working as part of a team in a family-run farm based business which has been selling home and locally produced food for over 60 years.

A permanent job for a local hard-working person with a positive attitude, a friendly smile, and a great sense of humour.