Void Supervisor

DLP Northern Services; Liverpool City Region; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Company vehicle

Job summary

DLP Services Northern Ltd Liverpool is seeking an organised Voids Supervisor to oversee void property refurbishment and handover within set timescales and quality standards. You will coordinate directly employed and subcontracted operatives, manage workloads against void schedules, monitor performance and control costs.

The role involves site visits, health and safety compliance, regular progress meetings via Teams, and ensuring accurate documentation and handovers with EICRs and compliance

Qualifications

• Experience in property maintenance, repairs, refurbishment or similar construction environment.
• Strong organisational, communication and time management to coordinate multiple properties, clients, subcontractors and operatives.
• Proficient in Microsoft Outlook and Excel.
• Comfortable using electronic job/asset management systems to update records.
• Full UK driving licence and ability to travel between sites.

Responsibilities

• Workflow and programme management: develop and manage work schedules for operatives.
• Site supervision: monitor progress, productivity, workmanship and safety compliance.
• Operative and subcontractor management: ensure on-time, safe completion to standard.
• Quality assurance: inspect works, identify defects, coordinate remedial actions.
• Costing and job coding: cost and code jobs using NATFED rates and quotes.
• Variations: prepare variation requests with costings and descriptions.
• Daily/weekly checks: monitor PDA usage, van checks and data recording.
• Job management systems: record progress and audit information in Epix or similar.
• Client communication: update on progress, dates, additional works and issues.
• Progress meetings: weekly updates via Teams.
• Tracker management: maintain trackers for new, in-progress, and completed jobs.
• Handover documentation: collate and submit completion records and certificates.
• Health and safety: ensure compliance with risk assessments and method statements.
• Programme performance: identify delays and escalate risks to minimise turnaround times.

Skills

Property maintenance

Organisational skills

MS Outlook & Excel

Job management systems

Full UK driving licence

Tools

NATFED rate schedule

Job description

Void Supervisor

DLP Services Northern Ltd Liverpool

Salary: £35,000 £37,000 per annum

23 days holiday plus statutory bank holidays

Company allocated vehicle

About the Role

DLP Services Northern Ltd is looking for an organised, proactive and experienced Voids Supervisor to oversee the delivery of void property works, ensuring homes are refurbished, repaired and ready for handover within agreed timescales and to the required quality standards.

The successful candidate will be responsible for coordinating both directly employed and subcontracted operatives, managing workloads against void schedules, monitoring performance, controlling costs and maintaining effective communication with clients.

Key Responsibilities

• Workflow and Programme Management: Develop and manage work schedules for operatives, ensuring tasks are clearly allocated and void works progress in line with agreed programmes and completion deadlines.
• Site Supervision: Carry out regular site visits to monitor progress, productivity, workmanship and compliance with health and safety requirements.
• Operative and Subcontractor Management: Oversee in-house and subcontracted operatives, ensuring works are completed efficiently, safely and to the required standard.
• Quality Assurance: Inspect ongoing and completed works, identify defects or outstanding items, and coordinate remedial actions to ensure properties are ready for handover.
• Costing and Job Coding: Accurately cost and code jobs using the NATFED schedule of rates and relevant quotations, ensuring works are recorded correctly.
• Variations and Additional Works: Identify additional works outside the original scope and prepare variation requests for client approval, including costings, clear written descriptions and supporting photographs.
• Daily and Weekly Operational Checks: Monitor operative compliance with company procedures, including PDA usage, van checks and the accurate recording of job information.
• Job Management Systems: Use the company's Epix system, or other relevant asset management systems, to record job progress, audit information and maintain accurate property and work order records.
• Client Communication: Keep clients informed of progress, completion dates, additional works and any issues that may affect the delivery of the void programme.
• Progress Meetings: Attend weekly client progress meetings via Microsoft Teams, providing updates on completed works, outstanding jobs, upcoming priorities and any issues requiring resolution.
• Tracker Management: Maintain accurate and up-to-date trackers, recording new jobs, work in progress, completed properties, outstanding actions and any changes to programme dates.
• Handover Documentation: Ensure all relevant completion records, certificates and supporting documentation are collated, checked and submitted at handover, including Electrical Installation Condition Reports (EICRs) and other applicable compliance documentation.
• Health and Safety: Ensure operatives and subcontractors follow safe working practices and comply with relevant health and safety requirements, risk assessments and method statements.
• Programme Performance: Identify potential delays, resolve operational issues where possible and escalation risks promptly to minimise void turnaround times and support timely property handovers.

Skills, Experience and Qualifications

Essential:

• Experience in property maintenance, repairs, refurbishment or a similar construction-related environment.
• Strong organisational, communication and time management skills, with the ability to coordinate multiple properties, clients, subcontractors and operatives.
• Basic working knowledge of Microsoft Outlook and Excel.
• Confidence using electronic job management or asset management systems to update records and monitor progress.
• Full UK driving licence and the ability to travel between properties and sites as required.

Desirable:

• Previous experience in a Voids Supervisor or similar supervisory role within social housing or property maintenance.
• A trade background, with practical knowledge of building repairs, refurbishment and void property processes.
• Experience using the NATFED schedule of rates for costing and pricing works.
• SSSTS (Site Supervisor Safety Training Scheme) qualification.
• Experience coordinating property handovers and ensuring relevant certification and compliance documentation is in place.