Voids Refurbishment Supervisor – Patch Lead

Wates Group; East Midlands; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company vehicle or allowance

Pension scheme

Generous holiday entitlement

Job summary

Wates Group in Derbyshire is seeking a proactive Voids Supervisor to own a designated patch, oversee void property refurbishment, and ensure timely, quality handovers to new tenants.

You will manage a team of operatives and subcontractors across trades, conduct inspections, produce accurate scopes, and drive health and safety across sites.

The role requires SSSTS, a strong trade background, and experience in social housing voids; a driving licence is essential.

Qualifications

• SSSTS is essential.
• Strong multi-trade knowledge across carpentry, plumbing, plastering, or general building.
• NVQ Level 2 in a relevant trade is desirable.
• Proven experience supervising voids or maintenance within social housing.
• Knowledge of void property processes and lettable standards.
• Ability to manage multiple properties and priorities independently.
• Full UK driving licence.

Responsibilities

• Take full responsibility for a designated patch, ensuring void properties are delivered on time, within budget, and to the required quality standards.
• Manage the end-to-end voids process, from property inspection and scoping through to completion and handover.
• Supervise operatives and subcontractors across various trades, driving productivity, quality workmanship, and timely delivery.
• Conduct pre- and post-void inspections, identifying required works and ensuring accurate specifications are produced.
• Carry out quality checks and sign-offs to ensure properties meet lettable standards and client requirements.
• Monitor and enforce health & safety compliance across all void properties and work sites.
• Manage void turnaround times, performance targets, and budgets to maximise efficiency and customer satisfaction.
• Handle escalations and queries professionally, working collaboratively to achieve positive outcomes.
• Liaise with housing teams, planners, contractors, and internal stakeholders to ensure smooth property handovers.
• Support continuous improvement initiatives and identifying opportunities to enhance service delivery and performance.

Skills

SSSTS

Strong trade background

Communication skills

Organisation skills

Problem-solving

Stakeholder management

Education

NVQ Level 2 in a relevant trade

Job description

Wates Group in Derbyshire is seeking a proactive Voids Supervisor to own a designated patch, oversee void property refurbishment, and ensure timely, quality handovers to new tenants.

You will manage a team of operatives and subcontractors across trades, conduct inspections, produce accurate scopes, and drive health and safety across sites.

The role requires SSSTS, a strong trade background, and experience in social housing voids; a driving licence is essential.