Voids Manager

Wates Group; Winchester; On-site; GBP 52,000 - 68,000; Full time

Job summary

Wates Group is seeking an experienced Voids Manager to join the WPS team in Winchester. You will own day-to-day operations, delivering a 24/7, 365-day service and turning around homes efficiently to the highest standards.

You will lead up to 30 operatives, drive KPIs, and engage stakeholders at client and resident meetings while maintaining safety and quality across voids and responsive maintenance services.

Qualifications

• Proven management experience in a similar social housing environment.
• Experience delivering 24/7, 365-day service operations is preferred.
• Strong KPI, performance management and financial oversight abilities.

Responsibilities

• Manage and oversee work scheduling in line with procedures, standards and SLAs.
• Ensure high-quality responsive repairs and voids service delivery.
• Lead a team of up to 30 operatives and drive continuous improvement.
• Represent Wates at client and resident performance meetings.
• Monitor quality through inspections, KPIs and customer feedback.
• Control material costs and enforce compliant processes.
• Carry out audits and service testing; support business planning.

Skills

Leadership

Team management

Stakeholder engagement

KPI management

Budget oversight

Problem solving

Time management

Social housing experience

Tools

MS Office

Job description

Location: Winchester

We are excited to offer an opportunity for an experienced Voids Manager to join our WPS team, delivering excellence on our Responsive Maintenance contract.

About The Role

As a Voids Manager, you will play a critical role in ensuring a high-quality, customer-focused, and safety-driven service. You'll take ownership of day-to-day operations, including delivering a 24/7, 365-day service, ensuring homes are turned around efficiently and to the highest standard.

Key Responsibilities

• Manage and oversee work scheduling in line with company procedures, standards, and SLAs
• Ensure consistent delivery of a high-quality responsive repairs and voids service
• Represent Wates at client and resident performance meetings
• Drive performance against KPIs and service targets
• Effectively manage material costs and enforce compliance with processes
• Monitor work quality through inspections, KPIs, and customer feedback
• Lead, motivate, and develop a team of up to 30 operatives
• Carry out regular audits and service testing
• Identify opportunities for continuous improvement and support business planning

About You

We're looking for a confident and capable leader with proven management experience in a similar environment.

• Strong leadership and team management skills
• Excellent communication and stakeholder engagement abilities
• Proven experience managing multi-disciplinary teams in a fast-paced environment
• Ability to problem solve, prioritise, and meet tight deadlines
• Experience in voids or responsive maintenance, ideally within social housing
• Strong understanding of KPIs, performance management, and financial oversight

Why Join Us?

This is a fantastic opportunity to take the next step in your career, leading a high-performing team and making a real impact on service delivery and customer satisfaction.

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Our Commitments

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]