Void Supervisor | Plymouth

Serco Canada Inc; Plymouth; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company van

Fuel card

Job summary

VIVO Defence Services is seeking a Void Works Supervisor for the Southwest region. The role involves day-to-day oversight of void maintenance, supervision of subcontractors, and ensuring properties are ready for Service families to move into.

Travel across the patch is expected, with a company van and fuel card provided. A strong technical background and leadership potential are essential to drive high-quality accommodation delivery.

Qualifications

• Experience in void maintenance or housing maintenance is essential.
• Previous supervisory experience is beneficial but not required.
• Strong communication and IT capability are essential.
• Knowledge of Schedule of Rates would be advantageous.
• Willingness to travel across the Southwest is required.

Responsibilities

• Manage day-to-day delivery of void maintenance to required standards.
• Carry out void work inspections and sign-off completed works.
• Coordinate and support move-ins and client handovers.
• Lead and motivate the operational team and supervise subcontractors.
• Ensure health and safety standards and monitor KPIs and SLAs.

Skills

Void maintenance

Housing maintenance

Supervisory

Leadership

Communication

IT capability

Schedule of Rates

Tools

Schedule of Rates

Job description

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location

Location: Southwest, Plymouth with travel
Contract: Full Time, Permanent
Salary: £29,000 – £35,000 with Company van and fuel card
Hours: Monday to Friday

Make a difference across the Defence estate

VIVO is looking for an organised, motivated and people-focused Void Works Supervisor to join our Accommodation team in the Southwest. This is an exciting opportunity for someone with experience in void maintenance, housing maintenance or a trade background who is ready to take the next step into supervision.

With a willingness to learn and develop on the job, this role offers the chance to build leadership experience while playing a key part in delivering high-quality homes for Service families.

VIVO delivers infrastructure, asset and facilities management services across the UK Defence sector. Following the award of major MOD contracts, our business continues to grow, creating excellent opportunities for people who want to develop their careers while making a real difference.

The Role

As Void Works Supervisor, responsibility will be taken for the day-to-day delivery of void maintenance, ensuring properties are completed to the required standards and ready for Service families to move into.

The role will involve carrying out void Work in Progress inspections, checking subcontractor progress and workmanship, and signing off completed works to confirm they meet the required standards. Joint inspections will also be undertaken with service partners, with visits scheduled and managed independently to ensure works progress efficiently and properties are ready for move-in.

The role involves considerable travel across the Southwest patch, with journeys of up to two hours depending on the area being covered. The geographical area can stretch from Plymouth to Helston, so flexibility and a willingness to travel are essential. A company van and fuel card will be provided.

The patch operates on a four-month rotation, with three areas covered across the year, meaning each area is visited once annually on the rotation. The successful candidate will organise their own inspection visits while also coordinating and supporting move-ins as required.

The successful candidate will provide effective leadership to the operational team, supporting and motivating colleagues while helping individuals and the wider service to perform at their best. Subcontractors will be managed closely, with responsibility for monitoring performance, quality and delivery, ensuring works are completed correctly and on schedule.

Health and safety will be a key priority, with regular site audits undertaken to ensure compliance and standards are maintained. Working closely with the Void Delivery Manager, the role will also support the management of poor supply chain performance and help ensure agreed KPIs, SLAs and customer satisfaction targets are achieved.

What we're looking for

This role would suit someone who has previously worked in void maintenance, housing maintenance or within a trade environment and is now looking to progress into a supervisory position. Previous supervisory experience would be beneficial, but a strong technical background combined with the right attitude and willingness to learn will be considered.

Strong communication and people skills are essential, alongside excellent IT capability and a customer-focused approach. Knowledge of Schedule of Rates would be advantageous.

Health and safety training across relevant areas is desirable, although training can be provided.

The role requires someone who is comfortable working independently, organising their own workload and travelling extensively across the patch. The successful candidate will demonstrate VIVO's values through being flexible, trustworthy, innovative, caring and proud of the service delivered.

This is more than a supervisory role. It is an opportunity to develop a career within a growing Defence business, gain valuable leadership experience and play an important role in ensuring high-quality accommodation is delivered to Service families.

VIVO Defence Services

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.