Void Supervisor | Home Counties

Serco Canada Inc; West Midlands; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Pension

Leave entitlement

Life cover

Job summary

VIVO Defence Services, a joint venture between Serco and EQUANS, is seeking a Voids Supervisor to lead our Repairs and Maintenance team. You will oversee operatives, manage supplier works, liaise with tenants and clients, and ensure properties are safe and ready for new tenants.

Responsibilities include day-to-day supervision, inspections, risk assessments, mentoring apprentices, and driving efficiency and sustainability in maintenance workloads while maintaining high-quality standards and KPI

Qualifications

• Experience managing a team, ideally in housing or maintenance.
• Strong communication and stakeholder management skills.

Responsibilities

• Oversee day-to-day supervision of operatives to ensure productivity and quality.
• Manage supplier and subcontractor works to meet KPI, time and budget.
• Liaise with tenants and clients to address queries and ensure satisfaction.
• Inspect void properties, specify works, and present accurate orders to housing offices.
• Carry out site inspections, toolbox talks, risk assessments, and ensure health and safety compliance.
• Mentor apprentices and support colleagues to foster a positive team.
• Coordinate with admin and call centers to schedule and deliver works, supporting sustainability efforts.

Skills

Team management

Communication skills

Job description

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VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Location: Travellng across Home Counties
Working Hours: 40 hours per week, Monday to Friday (8:00AM to 5:00PM)

Are you an experienced leader with a strong trade background, passionate about delivering high‑quality repairs and maintenance services? Do you thrive on organisation, problem‑solving, and ensuring every job is completed to the highest standard? If so, we’d love to hear from you.

We’re looking for a Voids Supervisor to play a vital role in our Repairs and Maintenance division. You’ll be at the heart of ensuring our properties are safe, well‑maintained, and ready for new tenants – making a real difference to people’s homes and lives.

About the role

In this role, you will be responsible for the day‑to‑day supervision of operatives, ensuring productivity, efficiency, and quality. You will oversee supplier and subcontractor works, making sure everything is completed on time, on budget, and to KPI standards. Liaising with tenants and clients will be a key part of your role, dealing swiftly with queries and ensuring satisfaction. You will also inspect void properties, specify works, and present accurate orders to the housing offices.

Compliance and safety are central to this position. You will carry out site inspections, toolbox talks, risk assessments, and ensure full adherence to health and safety legislation. As a hands‑on leader, you will mentor apprentices, support colleagues, and create a positive team environment. Alongside this, you will work closely with administration teams and call centres to schedule and deliver works efficiently while supporting our sustainability initiatives by minimising waste, recycling, and promoting greener working practices.

What you’ll need;

We are looking for someone with previous experience in managing a team, ideally in a housing or maintenance bacgkround. You will have experience people management and strong communication skills.

You will need a full clean driving licence, and be able to pass SC Clearance.

Additional health and safety or maintenance‑specific training would be an advantage, as would experience with sustainability practices in a maintenance environment.

We offer;

• 6% employee matched pension contribution
• 25 days annual leave plus bank holidays
• Life assurance policy

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS.By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.