Void Supervisor | Woolwich

Serco Canada Inc; United Kingdom; Remote; CAD 64,000 - 73,000; Full time

Benefits offered by this job

Company van

Job summary

VIVO Defence Services, a joint venture between Serco and EQUANS, seeks a Void Supervisor to lead housing maintenance across London and Kent. You will oversee void delivery, manage subcontractors, and drive performance within a busy Defence housing environment.

Join a team focused on safe, high-quality service delivery with strong leadership and collaboration across Delivery Manager and operations teams.

Qualifications

• Experience as repairs and maintenance supervisor within housing environment.
• Contract management experience with Schedules of Rates.
• Knowledge of health and safety processes (Permit to Work, Risk Assessments, Method Statements).
• Strong leadership, communication, IT and customer service skills required.

Responsibilities

• Oversee day-to-day operational delivery, ensuring safety, efficiency and quality.
• Manage subcontractors and monitor KPIs, SLAs and customer satisfaction targets.
• Carry out site audits for health and safety, quality and service standards.
• Monitor workloads and productivity across trades; troubleshoot operational issues.
• Self-schedule monthly tasks balancing void delivery and scheduled moves-ins.

Skills

Leadership

Communication

IT skills

Customer service

Education

HNC or equivalent qualification

NVQ in maintenance trade (Level 2)

Tools

Schedules of Rates

Job description

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VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent

Location: Woolwich, South East London

Working Hours: 45 hours per week, Monday to Friday

Salary: £34,000-£39,000 + Company van

Lead the team. Drive performance. Make a difference to Defence housing.

VIVO is looking for an experienced and motivated Void Supervisor to join our Accommodation team across the South East, overseeing the day-to-day delivery of our Housing Maintenance service across London and Kent.

This is a fantastic opportunity for an experienced repairs and maintenance professional who thrives in a busy operational environment and enjoys leading teams, improving performance and delivering a high-quality service to customers.

As Void Supervisor, you will take responsibility for the effective delivery of a diverse and complex range of void maintenance works and associated workstreams. Working closely with the Delivery Manager, you will provide strong operational leadership, ensuring teams are organised, motivated and equipped to deliver outstanding results.

What will the role involve?

You will oversee day-to-day operational delivery, ensuring work is completed safely, efficiently and to the required quality standards. This will include managing subcontractors and monitoring performance against KPIs, SLAs and customer satisfaction targets.

You will carry out site audits covering health and safety, quality, FFF and customer service, while identifying opportunities to reduce waste, improve productivity and minimise downtime. You will also monitor daily workloads and productivity across trades, troubleshoot operational issues and ensure works remain on track.

You will be self scheduling your work tasks throughout the month, balancing void delivery work and any scheduled move ins as required.

Leadership will be a key part of the role. You will work closely with the Delivery Manager on performance management, sickness and holiday cover.

What are we looking for?

We are looking for someone with previous experience as a repairs and maintenance supervisor within a housing environment, with a proven track record of delivering maintenance services.

Experience of contract management and working with Schedules of Rates is desirable, alongside a good understanding of relevant legislation, regulatory requirements and British Standards. Experience with health and safety processes such as Permit to Work, Risk Assessments and Method Statements is also important.

Ideally, candidates will hold an HNC or equivalent qualification or relevant experience, together with a Level 2 qualification such as an NVQ in a maintenance trade. Strong leadership, communication, IT and customer service skills are essential.

With a growing business and exciting opportunities ahead, this is an opportunity to play a key role in delivering a service that genuinely matters. Join VIVO and help us keep Defence communities safe, supported and well maintained.

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.