Void/Repairs Support Officer

Sheffield City Council; Sheffield; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

Generous holiday entitlement

Job summary

Sheffield City Council is seeking a proactive Void Support Officer to help bring empty homes back into use across the city. You will visit customers’ homes, raise repair orders, check properties, and support tenancy sign-ups, with thorough training provided.

Based at Manor Lane Depot and traveling to properties, you will record information in our systems and help ensure homes are ready for new tenants. The role offers 37 hours per week, permanent, with flexible working options and a commitment

Qualifications

• Previous experience of visiting customers or working in customer service would be useful, but it is not essential.
• Strong people skills, practical mindset and willingness to learn about housing.

Responsibilities

• Visit customers’ homes before they leave to give advice, raise repair orders and discuss any potential charges.
• Visit empty properties across Sheffield to check their general condition, identify issues and ensure readiness for the next customer.
• Complete checks and post repair inspections after work has been completed.
• Carry out customer viewings and tenancy sign-ups.
• Record information from visits and inspections accurately, including updates to voids and maintenance systems.

Skills

Customer service

People skills

Attention to detail

Job description

Are you self-motivated, enthusiastic and reliable, and looking for a role where you can get out across Sheffield, support customers, and help bring empty homes back into use?

If so, this is the job for you!

The Housing Voids team manages Sheffield City Council’s empty properties from when a tenancy ends, through to the home being ready for a new tenant. We are a large, vibrant and supportive team, committed to making sure homes are ready to let and available for the people who need them.

This is a varied role where no two days are exactly the same. You will meet customers, visit different types of properties across the city, work closely with colleagues and see the direct impact of your work as empty properties are brought back into use.

You will:

• Visit customers’ homes before they leave to give advice, raise repair orders and discuss any potential charges.
• Visit empty properties across Sheffield to check their general condition, identify any issues that need follow-up, and help make sure homes are ready for the next customer.
• Complete checks and post repair inspections after work has been completed.
• Carry out customer viewings and tenancy sign-ups.
• Record information from visits and inspections accurately, including updates to our voids and maintenance systems.

As a Void Support Officer you will build practical housing knowledge, develop your inspection and customer service skills, and play a direct part in helping our customers into new homes. Previous experience of visiting customers or working in customer service would be useful, but it is not essential. We will provide thorough training, so this could be a great opportunity if you have strong people skills, enjoy practical work and are keen to learn about housing.

This is a permanent role, working 37 hours a week. We are based at Manor Lane Depot and work alongside the Void Repairs Team. The role involves travelling to properties across the city for a variety of visits, then returning to the office each day to update IT systems.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.