Voice & UCaaS Operations Engineer (Hybrid)

Gamma; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contribution

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is seeking a Product & Voice Operations Support Engineer to join Gamma Labs in the UK. You will tackle complex Voice, UCaaS, and networking challenges, driving reliability and innovation across services.

The role involves incident response, problem management, automation, and collaboration with engineering and support teams. You will champion technical excellence, contribute to operational processes, and help scale Gamma’s Voice and UCaaS platforms while maintaining documentation and

Qualifications

• Proven experience troubleshooting and delivering technical solutions across Voice, UCaaS, and networking environments.
• Knowledge of SIP, VoIP, and core telecoms architecture is preferred.
• Ability to implement and deploy infrastructure solutions.

Responsibilities

• Provide specialist technical support for Voice, UCaaS, CCaaS, and networking solutions.
• Lead problem management, identify root causes, assess mitigations, and implement long-term fixes.
• Develop diagnostics and automation to improve efficiency and first-time resolutions.

Skills

Voice

UCaaS

Networking

Job description

Gamma is seeking a Product & Voice Operations Support Engineer to join Gamma Labs in the UK. You will tackle complex Voice, UCaaS, and networking challenges, driving reliability and innovation across services.

The role involves incident response, problem management, automation, and collaboration with engineering and support teams. You will champion technical excellence, contribute to operational processes, and help scale Gamma’s Voice and UCaaS platforms while maintaining documentation and