Voice Network Operations Team Lead

Gamma; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days leave

Private medical insurance

Pension contributions

Parental leave

Life assurance

Income protection

EV and cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is seeking a Team Leader for Product & Voice Operations to lead a 6-person Engineering team, ensuring stability and performance of the Voice Network Platform. You will oversee day-to-day operations, drive improvements, and coordinate with Platform and Engineering functions across Gamma.

You will coach engineers, manage workload, handle escalations, and drive changes and upgrades with governance. The role requires strong stakeholder communication and a proactive, hands-on leadership style.

Qualifications

• Proven experience leading a technical operations team in Telco environments.
• Experience delivering operational projects in a Telco voice network.
• Strong understanding of day-to-day network operations and maintenance.

Responsibilities

• Lead, coach and develop a team of Operations Engineers, with regular 121s.
• Manage team workload and ensure maintenance, changes and tasks are on schedule.
• Act as escalation point for complex technical issues on Gamma's Voice Network platforms.

Skills

Team leadership

Operational excellence

Escalation management

Automation opportunities

Stakeholder management

ITIL Foundation

Job description

Gamma is seeking a Team Leader for Product & Voice Operations to lead a 6-person Engineering team, ensuring stability and performance of the Voice Network Platform. You will oversee day-to-day operations, drive improvements, and coordinate with Platform and Engineering functions across Gamma.

You will coach engineers, manage workload, handle escalations, and drive changes and upgrades with governance. The role requires strong stakeholder communication and a proactive, hands-on leadership style.