Senior Voice Ops & Provisioning Lead

Gamma Telecom; Manchester; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma Telecom in Manchester is seeking a Product & Voice Ops Support and Provisioning Team Leader to drive daily operations, coach engineers and coordinate incidents, faults and provisioning activities across the team.

You will work closely with product, engineering and service assurance to improve issue resolution, reduce hand-offs, and ensure service levels are met. We value a hands-on leader who combines technical insight with people skills to deliver reliable voice and UCaaS services.

Qualifications

• Experience leading a technical operations or provisioning team in telecoms or UCaaS.
• Proven ability to manage incidents, faults and service requests with SLAs.
• Strong communication with engineers, partners and customers.

Responsibilities

• Oversee daily team activities, provide technical guidance and ensure work meets service levels.
• Coordinate workload across incidents, faults, service requests and provisioning.
• Coach engineers, support knowledge sharing and drive continuous improvement.
• Act as escalation point, coordinate investigations and incident resolutions.

Skills

Team leadership

Telecoms experience

Incident management

SLA-driven delivery

Stakeholder communication

Tools

SIP/VoIP

UCaaS

CCaaS

Hosted telephony

Job description

Gamma Telecom in Manchester is seeking a Product & Voice Ops Support and Provisioning Team Leader to drive daily operations, coach engineers and coordinate incidents, faults and provisioning activities across the team.

You will work closely with product, engineering and service assurance to improve issue resolution, reduce hand-offs, and ensure service levels are met. We value a hands-on leader who combines technical insight with people skills to deliver reliable voice and UCaaS services.