VodafoneThree - Retail Regional Manager

Vodafone; Northern Ireland; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Up to 28 days off plus bank holidays

Paid time for charity work

Pension plan

Job summary

A leading mobile network provider in the UK is seeking a Retail Regional Manager to lead a high-performing team. This role involves shaping customer experience and driving results across stores. Ideal candidates will have leadership experience and a valid UK driving license. With competitive pay, bonuses, and flexible benefits, this role offers a solid opportunity for career growth.

Qualifications

• Experience leading and coaching direct reports.
• Ability to analyse commercial drivers and inform decisions.
• Strong relationship-building skills with diverse stakeholders.
• Knowledge of FCA standards for retail operations and compliance.
• Valid UK driving licence with willingness to travel across sites.

Responsibilities

• Lead a high-performing region of Direct and Franchise Partner stores.
• Drive customer experience and commercial performance.
• Ensure operational excellence across all stores.
• Influence stakeholders to achieve growth and share best practices.
• Inspire leadership and nurture retailer talent across the region.

Skills

Leadership

Data analysis

Relationship management

Adaptability

Retail operations knowledge

Valid UK driving license

Driving licence

Job description

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Vodafone Northern Ireland, United Kingdom

3 days ago Be among the first 25 applicants

Location: London + Travel

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, our customers, and the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

What You’ll Do

As a Regional Manager, you will be responsible for leading a high‑performing region that includes both Direct (Red) stores and Franchise Partner locations. This role requires a strategic leader who achieves success through building strong relationships, inspiring teams, and driving results through influence.

You will play a pivotal role in shaping customer experience, driving commercial performance, and ensuring operational excellence across all stores in your region. The ideal candidate will be comfortable leading and coaching company owned store teams in addition to owning the Franchise Partner relationship – always leading by example and championing our values.

• Customer Experience Leadership
• Commercial Strategy & Performance
• Operational Execution & Compliance
• Strategic Stakeholder Influence
• Inspiring Leadership & Talent Development

Who You Are

• Prior experience of leading, developing and coaching a team of direct reports
• Understanding of commercial drivers with the ability to analyse and interpret data to inform decisions
• Ability to build strong relationships and effectively manage a diverse range of stakeholders
• Prior experience of proactively adapting to change, with the ability to take initiative in a fast‑paced setting
• Understanding of Retail Operations landscape, with knowledge and understanding of the standards and compliance requirements set by the FCA
• Valid UK driving license, with the flexibility to travel across multiple site locations as required

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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