VodafoneThree - Legacy Mobile - Libra Adviser

Vodafone Group Plc; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus

Pension plan

28 days holiday + bank holidays

Job summary

Vodafone Group Plc is seeking a motivated Customer Service Advisor to join Vodafone Business Marketplace from a home-based setup. You will handle calls, live chats and emails, ensuring a seamless customer experience with a digital-first mindset.

The role is full-time (37.5 hours/week), Monday to Friday, offering an excellent base salary plus bonus and Vodafone benefits. The position supports remote work with occasional in-person meetings and a strong focus on inclusion and customer care.

Qualifications

• Excellent communication skills and ability to work in a team.
• Experience with basic diagnostics and customer support is a plus.
• Comfort with digital channels and self-serve options is desirable.

Responsibilities

• Deliver outstanding customer service across calls, live chat and email.
• Own customer relationships and resolve inquiries for Vodafone Business Marketplace products.
• Collaborate with other departments to resolve technical and network-related queries.

Skills

Communication

Teamwork

1st Line Diagnostics

Digital Mindset

Customer Service

Job description

Location: HomebasedSalary: Excellent basic salary plus bonus and Vodafone benefitsWorking hours: Full time 37.5 hours per week – Monday to FridayHomebasedOur homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.Who We AreWe’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.Why VodafoneThreeJoin us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).What you’ll doTo deliver outstanding customer service by owning and resolving customer enquiries across calls, live chat and email for our Vodafone Business customers, ensuring a seamless and efficient customer experienceOwn the customer relationship, handling and resolving calls, live chats and/or emails in an efficient and timely manner for primarily our Vodafone Business Marketplace suite of productsLiaising with other departments within Vodafone Business Operations / Core Services to resolve queries.Performing 1st Line Diagnostics and liaising with Vodafone and the rest of the group to resolve technical and international network related queries.Effectively advocate and guide the customer to self-serve opportunities.Who you areExcellent Communication SkillsAbility to work as part of a wider teamPreferred experience within customer service / 1st line diagnosticsDigital first mindsetExperience with business customers preferred but not essentialWorried that you don’t meet all the desired criteria exactly?We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What we offerWe care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.Need to KnowWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.#VodafoneThree#LI-Remote