VodafoneThree - Legacy Mobile - Libra Adviser

Vodafone; United Kingdom; À distance; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Bonus opportunities

Pension plan

Up to 28 days holiday + bank holidays

Résumé du poste

Vodafone UK is seeking a dedicated Customer Service Advisor for our homebased role. You will handle calls, chats and emails for Vodafone Business services, ensuring a seamless customer experience from start to finish.

You’ll own customer relationships, perform basic diagnostics, and work with cross-functional teams to resolve issues. A digital-first mindset and comfort with business customers are valued, with generous benefits and bonus opportunities.

Qualifications

• Excellent communication skills are essential.
• Ability to work as part of a wider team.
• Preferred experience in customer service / 1st line diagnostics.
• Digital-first mindset to help customers navigate self-serve options.
• Experience with business customers is a plus but not required.

Responsabilités

• Deliver outstanding customer service across calls, live chat and email for Vodafone Business customers.
• Own the customer relationship and resolve inquiries efficiently.
• Collaborate with other departments to resolve queries.
• Provide 1st line diagnostics and guide customers to self-serve where possible.

Connaissances

Excellent communication

Team player

1st line diagnostics

Digital mindset

Business customers exposure

Description du poste

Location: Homebased

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

Homebased

Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

To deliver outstanding customer service by owning and resolving customer enquiries across calls, live chat and email for our Vodafone Business customers, ensuring a seamless and efficient customer experience

• Own the customer relationship, handling and resolving calls, live chats and/or emails in an efficient and timely manner for primarily our Vodafone Business Marketplace suite of products
• Liaising with other departments within Vodafone Business Operations / Core Services to resolve queries.
• Performing 1st Line Diagnostics and liaising with Vodafone and the rest of the group to resolve technical and international network related queries.
• Effectively advocate and guide the customer to self-serve opportunities.

Who you are

• Excellent Communication Skills
• Ability to work as part of a wider team
• Preferred experience within customer service / 1st line diagnostics
• Digital first mindset
• Experience with business customers preferred but not essential

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

• We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
• You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more
• We help with your career through our amazing learning tools and top-notch parental leave policies

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree #LI-Remote