VodafoneThree - Senior Onsite Coordinator

Vodafone Group Plc; City of Edinburgh; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Vodafone Group Plc in Cannock is seeking a Location Independent Worker on a hybrid model, with onsite 3 days per week and flexible home working. You’ll manage corporate accounts, handle orders, billing queries, and provide expert device and tariff advice.

Join a team delivering high-quality service across UK customers, with reporting, analytics and collaboration with internal teams, and access to Vodafone benefits and a rewarding bonus structure.

Qualifications

• Experience managing corporate accounts.
• Strong communication and stakeholder management.
• Ability to analyse data and extract insights.
• Willingness to work in a hybrid model.

Responsibilities

• Act as on-site contact for a prestigious corporate customer and build trusted relationships.
• Manage account activities: orders, billing queries, records, admin tasks.
• Provide expert advice on devices, tariffs, network services and billing.
• Produce reporting and analysis to support decisions and improvements.
• Collaborate with Customer Credit Control and internal teams to resolve issues.
• Support device management, equipment distribution and network migrations.

Skills

Relationship building

Account management

Customer service

Analytical skills

Organisational skills

Collaboration

Tools

CRM software

MS Excel

Reporting tools

Job description

Location: Location Independent - 3 days per week required onsite, Cannock, Staffordshire

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full Time, 37.5 hours per week- Monday to Friday- Shifts between 8am and 6pm

Location Independent Worker

As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

• Act as the dedicated on-site contact for a prestigious corporate customer, building trusted relationships and delivering an exceptional customer experience.
• You’ll manage a wide range of account activities, including order processing, billing queries, customer records and day-to-day administration, ensuring a seamless service.
• Provide expert advice on devices, tariffs, network services and billing, helping customers and end users get the most from their solutions.
• You will produce reporting and analysis, turning data into valuable insights that support informed decisions, service improvements and cost-saving opportunities.
• Collaborate with customers, Credit Control and internal teams to resolve issues, drive efficiencies and continuously enhance service delivery.
• You’ll support device management, equipment distribution and network migrations, ensuring users receive the right tools, information and support when they need it.
• You will champion a high standard of customer care, supporting VIP users, contributing to customer meetings and helping maintain a consistently outstanding level of service.

Who you are

• You’ll be confident building and maintaining strong relationships with customers, end users and stakeholders, becoming a trusted partner who delivers an exceptional experience.
• You’ll be highly organised, with the ability to manage a variety of account activities, balance competing priorities and maintain accurate records.
• You will have an interest in mobile devices, with an understanding of their features, benefits and how they can support customer needs.
• You’ll be a collaborative team player, comfortable working with a range of internal departments to resolve issues and improve customer outcomes.
• You have strong analytical skills, with the ability to interpret management information and reporting to identify trends and opportunities for improvement.
• You’ll be proactive and solutions-focused, always looking for ways to drive efficiencies, deliver value and support business objectives.
• You’ll be passionate about delivering outstanding service, with the confidence to support a diverse customer base, including VIP users, while maintaining high standards of accuracy and professionalism.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree #LI-Remote