VodafoneThree - Lead Delivery Transformation Manager

VodafoneThree; Newbury; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Up to 28 days leave

Pension plan

Job summary

VodafoneThree is seeking a Lead Delivery Transformation Manager to shape how enterprise projects and investments are delivered. You will champion new ways of working, drive operational excellence, and deliver lasting improvements across the organisation.

You will partner with senior leaders to identify opportunities for simplification, digitisation, automation, and AI adoption, while guiding delivery teams toward sustainable change and measurable business outcomes.

Qualifications

• Proven experience leading large-scale transformation initiatives across complex organisations.
• Strong expertise in service design, process design, and process mapping.
• Confident communicator able to influence stakeholders at all levels.
• Experience facilitating workshops and solving business challenges with data-driven solutions.
• Ability to translate ideas into actionable requirements via user stories and journey maps.
• Track record of delivering measurable improvements and embedding change.
• Comfortable in fast-paced environments with shifting priorities.
• Knowledge of Lean, Six Sigma, Agile, TOM design or organisational design would help.

Responsibilities

• Lead end-to-end delivery and investment process transformations to improve efficiency and impact.
• Drive improvements accelerating idea-to-implementation delivery for unrivalled pace.
• Create compelling business cases, process maps, journey designs, and wireframes.
• Partner with senior leaders to identify opportunities for simplification, digitisation, and automation.
• Lead transformation programmes using established project methodologies.
• Foster a culture of continuous improvement and operational excellence.
• Build stakeholder buy-in for new ways of working and sustainable adoption.
• Measure impact and communicate outcomes to drive ROI.

Skills

Large-scale transformation leadership

Service design

Process mapping

Stakeholder management

Workshop facilitation

User stories & journey maps

Wireframes & requirements

Lean / Six Sigma / Agile / TOM design

Job description

Location

The Speechmark, London OR Newbury + Hybrid

Salary

Excellent basic salary plus bonus and Vodafone benefits

Working hours

Full time 37.5 hours per week – Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What You'll Do

This is a rare opportunity to help shape the future of the UK's largest mobile network provider. As a Lead Delivery Transformation Manager, you’ll play a pivotal role in transforming how enterprise projects and investments are delivered, helping teams move with greater speed, efficiency, and impact. Working across the organisation, you’ll champion new ways of working, drive operational excellence, and create lasting improvements that enhance both customer and employee experiences.

• Lead the transformation of end-to-end delivery and investment processes, ensuring they are efficient, scalable, and aligned to industry-leading standards
• Drive improvements that accelerate delivery from idea through to implementation, helping the business achieve unrivalled pace
• Bring transformation initiatives to life through compelling business cases, process maps, journey designs, wireframes, and clear requirements
• Partner with senior leaders and stakeholders to identify opportunities for simplification, standardisation, digitisation, automation, and AI adoption
• Lead and manage transformation programmes using established project management methodologies
• Foster a culture of continuous improvement, agility, collaboration, and operational excellence across delivery teams
• Build engagement and secure stakeholder buy-in for new ways of working, ensuring sustainable adoption and long‑term success
• Measure, track, and communicate the impact of improvements, driving stronger business outcomes and increased return on investment
• Work closely with strategy, portfolio, and delivery teams to continuously improve performance and deliver greater value across the enterprise

Who You Are

• Proven experience leading large-scale business transformation, delivery transformation, or process improvement initiatives across complex organisations
• Strong expertise in service design, process design, process mapping, and operational excellence practices
• A confident communicator who can influence and engage stakeholders at all levels while building strong, collaborative relationships
• Experience facilitating workshops and helping teams solve complex business challenges through practical, data-driven solutions
• Ability to translate ideas into actionable requirements through user stories, process flows, journey maps, and wireframes
• A track record of delivering measurable improvements and successfully embedding lasting organisational change
• Comfortable working in fast-paced, evolving environments where priorities can shift and ambiguity is part of the journey
• Strong problem‑solving and critical‑thinking skills, with the ability to balance strategic vision and practical delivery
• Knowledge of business architecture, user‑centred design, and change management approaches
• Experience with methodologies such as Lean, Six Sigma, Agile, Target Operating Model (TOM) design, or organisational design would be beneficial
• Passion for continuous improvement, innovation, and creating exceptional outcomes for customers, colleagues, and the business
• Someone who values diverse perspectives and enjoys working as part of an inclusive, high‑performing team committed to achieving shared goals

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

VodafoneThree