VodafoneThree - Business Resilience Lead

Vodafone; Newbury; Hybrid; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

12-month fixed-term contract

Job summary

Vodafone is seeking a Business Continuity & Resilience Lead for VodafoneThree in the UK. The role focuses on delivering and maintaining the BCMS, testing plans, and coordinating resilience across the organisation.

You will work with internal teams and external suppliers to strengthen preparedness, manage incidents, and drive improvements in continuity and resilience across the UK network.

Qualifications

• Experience in building and maintaining BCMS, ensuring continuity across critical services.
• Ability to lead resilience, crisis management, and risk management initiatives.
• Proven ability to influence stakeholders and drive collaborative outcomes.

Responsibilities

• Deliver and maintain VodafoneThree BCMS, assess impacts and develop continuity plans.
• Coordinate testing and validation of continuity plans; ensure lessons learned.
• Assess resilience of critical suppliers and drive corrective actions.
• Respond to customer BC requests and enquiries in a timely manner.
• Act as on-call Crisis Duty Manager, including out-of-hours when required.
• Influence stakeholders to embed resilience best practices across the business.
• Drive continuous improvement of resilience frameworks and processes.

Skills

Business continuity management

Resilience

Crisis management

Risk management

Stakeholder management

Communication skills

Education

CBCI certification

ISO22301 Lead Implementer

Job description

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VodafoneThree - Business Resilience Lead

Aggregate function: External Affairs

Business Area: Local External Affairs

Posting Country: United Kingdom

Full Time / Part Time: Full Time

Contract Type: Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
Duration: 12 Months Secondment/Fixed Term Contract

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you'll do

As a Business Continuity & Resilience Lead, you'll play a vital role in helping VodafoneThree stay resilient, responsive, and ready for the unexpected. You'll support the delivery of our Business Continuity Management System (BCMS), ensuring the business can continue to serve customers, protect critical operations, and recover effectively from disruption. Working with both teams across the organisation and external suppliers, you'll help shape a culture of resilience while contributing to one of the UK's most ambitious connectivity transformation programmes.

• You'll deliver and maintain VodafoneThree's Business Continuity Management System (BCMS), helping teams assess business impacts and develop robust continuity plans.
• Coordination of business continuity testing and validation activities, ensuring plans are regularly exercised, lessons are learned, and improvement actions are completed.
• You'll assess the resilience capabilities of critical suppliers, identifying opportunities for improvement and driving corrective actions where needed.
• You'll provide timely responses to customer business continuity requests and enquiries.
• Acting as an on-call Crisis Duty Manager, supporting incident assessment, response planning, escalation activities, and crisis management events, including out-of-hours incidents when required.
• You'll influence stakeholders across the business, helping to embed resilience best practices and strengthen organisational preparedness.
• You'll contribute to continuous improvement initiatives, ensuring resilience frameworks, controls, and processes remain effective in a rapidly evolving environment.

Who you are

• Extensive experience in Business Continuity Management, Resilience, Crisis Management, Risk Management, or a related discipline.
• Certification or experience in CBCI, ISO22301 Lead Implementer, or equivalent is an advantage.
• Demonstrable experience in building trusted relationships with internal and external stakeholders, influencing outcomes through collaboration, negotiation and strategic alignment.
• Experience developing, maintaining, testing, or improving business continuity plans and resilience frameworks.
• A proactive and solutions-focused mindset, with the confidence to challenge constructively and escal...
• Strong planning, prioritisation, and delivery skills, with the ability to manage multiple deadlines in a fast-paced environment.
• Experience working with suppliers, partners, or third parties to improve resilience and operational effectiveness.
• Excellent communication, collaborative and facilitation skills, with the ability to explain complex concepts clearly to a wide range of audiences.
• A continuous improvement mindset and a passion for strengthening organisational resilience.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/reasonable-adjustments/ ) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree #LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.