Visitor Services Supervisor

The University of Manchester; Macclesfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established cultural institution is seeking a Visitor Services Supervisor to enhance visitor experiences at a UNESCO World Heritage Site. This role involves delivering exceptional customer service, overseeing retail operations, and ensuring smooth administrative processes. Join a passionate team dedicated to engaging visitors through exhibitions and events, all while working in a dynamic environment. The position offers flexible working arrangements and the opportunity to make a significant impact on visitor engagement at a renowned facility.

Qualifications

• Prior supervisory experience in a customer service role.
• Excellent administrative skills and attention to detail.

Responsibilities

• Deliver visitor service excellence and support commercial operations.
• Manage routine weekend duty and office administration tasks.

Skills

Customer Service

Administration

Supervisory Experience

Job description

Jodrell Bank Centre for Engagement is seeking to appoint a Visitor Services Supervisor.

Jodrell Bank Centre for Engagement is one of The University of Manchester’s cultural institutions. The organisation is responsible for engagement with the science, heritage & culture of Jodrell Bank and the wider University of Manchester, engaging visitors through a year-round visitor experience via exhibitions, grounds, events and festivals. Established in 2011, it typically welcomes around 160,000 visitors annually. In 2019, Jodrell Bank was inscribed as a UNESCO World Heritage Site in recognition of its significant heritage, science, and cultural impact.

This role within our Visitor Services team will help deliver visitor service excellence and support Jodrell Bank Centre for Engagement’s commercial operations and retail activities, especially following the launch of the First Light Pavilion.

The post, based in the Centre’s busy Planet Pavilion, is 4 days a week, Wednesday – Saturday, involving routine weekend duty management to support our 7-day operation, as well as office and retail administration.

We seek individuals passionate about providing high-standard customer service and care, who enjoy playing an active role in this, and who are also excellent administrators with prior supervisory experience.

As an equal opportunities employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are made on merit.

Our University supports flexible working arrangements, which may be considered on a case-by-case basis.

Please note that we cannot respond to enquiries, nor accept CVs or applications from recruitment agencies.

Enquiries about the vacancy, shortlisting, and interviews:
Name: Amanda Lowndes, Head of Visitor Services
Email: [e-mail]

General enquiries:
Email: [e-mail]

Technical support:
Jobtrain: 0161 850 2004
https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close at midnight on the closing date. Please see the link below for the Further Particulars document containing the person specification criteria.