Visitor Services Supervisor

TN United Kingdom; Macclesfield; On-site; GBP 31,000 - 37,000; Full time

Job summary

An established cultural institution is seeking a Visitor Services Supervisor to enhance visitor experiences at a UNESCO World Heritage Site. This role is pivotal in managing visitor services and supporting commercial operations, particularly following the launch of a new pavilion. The ideal candidate will have a passion for customer service and strong supervisory skills, ensuring that every visitor enjoys a memorable experience. With flexible working arrangements and a commitment to diversity, this position offers a unique opportunity to contribute to a vibrant community engagement initiative.

Qualifications

• Passion for providing high-quality customer service.
• Strong administrative and supervisory skills.

Responsibilities

• Deliver visitor service excellence and support commercial operations.
• Manage weekend duty for a 7-day operation.

Skills

Customer Service

Supervisory Skills

Administration

Job description

Job Title: Visitor Services Supervisor

Location: Jodrell Bank, Cheshire

Salary: £31,637 to £36,130 per annum, depending on relevant experience

Job type: Full Time (1 FTE), Permanent. 28 hours per week

The Role:

Jodrell Bank Centre for Engagement is seeking to appoint a Visitor Services Supervisor.

Jodrell Bank Centre for Engagement is one of The University of Manchester’s cultural institutions. The organisation is responsible for engagement with the science, heritage & culture of Jodrell Bank and the wider University of Manchester, engaging visitors through a year-round visitor experience via exhibitions, grounds, events and festivals. Established in 2011, it typically welcomes around 160,000 visitors annually. Jodrell Bank was inscribed as a UNESCO World Heritage Site in 2019 in recognition of its significant heritage, science, and cultural impact.

This role within our Visitor Services team will help deliver visitor service excellence and support Jodrell Bank Centre for Engagement’s commercial operations and retail activities at a pivotal moment following the launch of the First Light Pavilion.

The position is based in the Centre’s busy Planet Pavilion, working 4 days a week, Wednesday to Saturday. It involves routine weekend duty management to support our 7-day operation, as well as office and retail administration.

We seek individuals passionate about providing high-quality customer service and care, who enjoy playing an active role in delivering excellent visitor experiences, and who possess strong administrative and supervisory skills.

As an equal opportunities employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are made on merit.

Our University supports flexible working arrangements, including blended working options.

Please note that we are unable to respond to enquiries, accept CVs, or applications from Recruitment Agencies.

To apply, click APPLY to be redirected to our website to complete the application form.

Candidates with experience or relevant job titles such as Visitor Experience Supervisor, Customer Service Supervisor, Customer Service, Admin, or Administrator, may also be considered.