Visitor Services Supervisor

Bluetownonline; Macclesfield; On-site; GBP 31,000 - 37,000; Full time

Job summary

An established cultural institution is seeking a Visitor Services Supervisor to enhance the visitor experience at a UNESCO World Heritage Site. This role involves delivering exceptional customer service, managing visitor operations, and overseeing retail activities. The position requires a passion for engaging with the public and a strong administrative background. Join a dynamic team dedicated to providing an enriching experience for over 160,000 annual visitors. If you thrive in a vibrant environment and have a flair for leadership, this opportunity is perfect for you.

Qualifications

• Passionate about delivering high standards of customer service.
• Excellent administration skills with supervisory experience.

Responsibilities

• Deliver visitor service excellence at the Centre for Engagement.
• Support commercial operations and retail activities.

Skills

Customer Service

Administration

Supervisory Experience

Job description

Job Title: Visitor Services Supervisor

Location: Jodrell Bank, Cheshire

Salary: £31,637 to £36,130 per annum, depending on relevant experience

Job type: Full Time (1 FTE), Permanent. 28 hours per week

Closing date: 30/04/2025

The Role:

The Centre for Engagement is seeking to appoint a Visitor Services Supervisor.

The Centre for Engagement is one of The University's cultural institutions. The organisation is responsible for engagement with the science, heritage & culture of Jodrell Bank and the wider University, engaging visitors through a year-round visitor experience via exhibitions, grounds, events and festivals. We were established in 2011 and typically welcome around 160,000 annual visitors a year. Jodrell Bank was inscribed as a UNESCO World Heritage Site in 2019 in recognition of its internationally significant heritage, science and cultural impact.

This role within our Visitor Services team will help to deliver visitor service excellence, as well as supporting the Centre for Engagement's commercial operations and retail activities at a pivotal moment following the launch of the First Light Pavilion.

The post, which is based in the Centre's busy visitor center, is 4 days a week, Wednesday - Saturday involving routine weekend duty management to support our 7-day week operation, as well as office and retail administration.

We are looking for individuals who are passionate about delivering a high standard of customer service and care and enjoy playing an active role in doing so, as well as being an excellent administrator with prior supervisory experience.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working. Blended working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with experience or relevant job titles of Visitor Experience Supervisor, Customer Service Supervisor, Customer Service, Admin, Administrator may also be considered.