Visitor Services & Operations Coordinator

National Trust for Places of Historic Interest or Natural Beauty; Sevenoaks; On-site; GBP 26,000 - 34,000; Full time

Job summary

National Trust for Places of Historic Interest or Natural Beauty at Ightham Mote and Knole is seeking a Business Services Co-ordinator who can keep operations smooth across two historic sites. You'll provide proactive administrative and operational support, coordinate records and systems, handle visitor enquiries and support donations and banking tasks.

Working with staff and volunteers, you'll prioritise tasks, use Microsoft 365 and Copilot to boost efficiency, and help deliver excellent

Qualifications

• Experience providing administrative and operational support across multiple sites.
• Ability to manage records, systems and processes efficiently.
• Strong communication and visitor enquiry handling.
• Proven ability to prioritise and work with volunteers.

Responsibilities

• Manage records, systems and processes across two sites.
• Coordinate group bookings and events.
• Handle visitor enquiries and banking activities.
• Support soft facilities management and office volunteers.
• Produce finance reports and other essential admin tasks.

Skills

Organisational skills

People skills

Customer service

Microsoft 365

Copilot

Flexibility

Tools

Microsoft 365

Copilot

Job description

National Trust for Places of Historic Interest or Natural Beauty at Ightham Mote and Knole is seeking a Business Services Co-ordinator who can keep operations smooth across two historic sites. You'll provide proactive administrative and operational support, coordinate records and systems, handle visitor enquiries and support donations and banking tasks.

Working with staff and volunteers, you'll prioritise tasks, use Microsoft 365 and Copilot to boost efficiency, and help deliver excellent