Visitor Services Officer - Café

Drax; Scotland; On-site; GBP 12,000 - 17,000; Part time

Job summary

Drax Group is seeking a Visitor Services Officer for the café at Cruachan Visitor Centre. This seasonal contract runs February to October 2027, with hours varying by month.

The role involves preparing and serving a range of food and drinks, ensuring a welcoming visitor experience, and maintaining café hygiene and stock control on site at Cruachan. You will report to the Senior Visitor Services Team Leader and contribute to a safe, efficient café operation while delivering outstanding customer

Qualifications

• Excellent verbal communication and people skills.
• Commitment to delivering exceptional customer service.
• Ability to answer visitor enquiries and find information about local area attractions.
• Flexibility to adapt to different situations and changing café pace.

Responsibilities

• Welcoming visitors and serving food and drinks with exceptional customer care.
• Supporting visitor safety and welfare in line with our Zero Harm practices.
• Maintaining café hygiene and completing daily HACCP checklists and CookSafe records.
• Ordering and managing café stock, adapting levels to visitor demand, rotating products and minimising waste.
• Assisting with ad hoc duties such as invoicing and administrative tasks.

Skills

Excellent verbal communication

Customer service orientation

Visitor enquiry handling

Flexibility to adapt

Tools

HACCP knowledge

CookSafe records

Job description

Visitor Services Officer – Café

Seasonal Contract February – October 2027

Hours - February & March 8am-4pm April – October 9am-5pm

On site – Cruachan Visitor Centre café

Closing date: 23 November

Part time or full time opportunities available

1st February start date

About the role:

As a Visitor Services Officer in the café at Cruachan Visitor Centre, you’ll help make every visit a welcoming experience. You’ll prepare and serve a range of food and drinks, keep the café running smoothly day to day and deliver exceptional customer service. Reporting to the Senior Visitor Services Team Leader, you’ll also manage stock and maintain the food safety records that support a safe, hygienic café.

You’ll be responsible for:

• Welcoming visitors, preparing and serving food and drinks, and delivering exceptional customer care that reflects positively on Drax.
• Supporting visitor safety and welfare in line with our Zero Harm ways of working.
• Maintaining café hygiene, completing daily HACCP food safety checklists and keeping CookSafe records up to date in line with legislation and internal requirements.
• Ordering and managing café stock, adapting levels to visitor demand, rotating products and minimising waste.
• Supporting the Visitor Services Team Leader with various ad hoc duties such as invoicing and administrative tasks.

Who we’re looking for:

You’ll enjoy meeting people and believe in the difference exceptional customer service can make. With clear communication skills and a flexible approach, you’ll be comfortable adapting to changing visitor numbers and the pace of a busy café.

To be successful in this role you’ll have -

• Excellent verbal communication and people skills, with the ability to engage naturally with a wide variety of visitors.
• A genuine commitment to delivering exceptional customer service.
• The ability to answer visitor enquiries and find information about the local area, attractions and places of interest.
• Flexibility to adapt to different situations and changing business demands.

Who we are:

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

We reserve the right to close roles early when the particular role and / or location has had sufficient applications.