Seasonal Café Visitor Experience Lead

Drax; Scotland; On-site; GBP 12,000 - 17,000; Part time

Job summary

Drax Group is seeking a Visitor Services Officer for the café at Cruachan Visitor Centre. This seasonal contract runs February to October 2027, with hours varying by month.

The role involves preparing and serving a range of food and drinks, ensuring a welcoming visitor experience, and maintaining café hygiene and stock control on site at Cruachan. You will report to the Senior Visitor Services Team Leader and contribute to a safe, efficient café operation while delivering outstanding customer

Qualifications

• Excellent verbal communication and people skills.
• Commitment to delivering exceptional customer service.
• Ability to answer visitor enquiries and find information about local area attractions.
• Flexibility to adapt to different situations and changing café pace.

Responsibilities

• Welcoming visitors and serving food and drinks with exceptional customer care.
• Supporting visitor safety and welfare in line with our Zero Harm practices.
• Maintaining café hygiene and completing daily HACCP checklists and CookSafe records.
• Ordering and managing café stock, adapting levels to visitor demand, rotating products and minimising waste.
• Assisting with ad hoc duties such as invoicing and administrative tasks.

Skills

Excellent verbal communication

Customer service orientation

Visitor enquiry handling

Flexibility to adapt

Tools

HACCP knowledge

CookSafe records

Job description

Drax Group is seeking a Visitor Services Officer for the café at Cruachan Visitor Centre. This seasonal contract runs February to October 2027, with hours varying by month.

The role involves preparing and serving a range of food and drinks, ensuring a welcoming visitor experience, and maintaining café hygiene and stock control on site at Cruachan. You will report to the Senior Visitor Services Team Leader and contribute to a safe, efficient café operation while delivering outstanding customer