Visitor Services Officer

Forestry England; Aston Clinton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Civil Service pension contribution

25 days holiday (pro rata)

Free parking

Free entry to National Arboretums

Career development opportunities

Job summary

Forestry England is seeking a Visitor Services Officer at Wendover Woods, Aston Clinton. You will help deliver an exceptional visitor experience across the visitor welcome/centre, ensuring a smooth, inclusive and enjoyable visit for all.

This permanent role offers 37 hours per week with excellent benefits including Civil Service pension contributions, 25 days holiday (pro rata for part-time), free parking, free entry to National Arboretums, and commitment to lifelong learning and career

Responsibilities

• As a Visitor Services Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service so that visitors leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.

Job description

The following content displays a map of the jobs location - Wendover Woods Forest Centre, Upper Icknield Way, Aston Clinton, Aylesbury HP22 5NQ

Job Reference forestryengland/TP/5718/755

Number of Positions:

1

Contract Type:

Permanent

Working Hours:

37

Location:

Wendover Woods Forest Centre, Upper Icknield Way, Aston Clinton, Aylesbury HP22 5NQ

Closing Date:

11/09/2026

Job Category:

Recreation

Region:

East

Business Unit:

East

Job Introduction

We are Forestry England.

We live and breathe forests.

Job title – Visitor Services Officer

Salary – £26,959 per annum

Contract type – Permanent

Vacancy closes - 11th September, 23:58

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber .

What you’ll do…

As a Visitor Services Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service so that visitors leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.

Please see the job description below for more information and details about what we need from you

Where you’ll work…

Wendover Woods, Upper Icknield way, Aston Clinton, HP22 5NQ

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaRis our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Working for the Civil Service…

Forestry England is part of the Civil Service . The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail] .