Visitor Services Assistant

Forestry England; Westonbirt; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Civil Service Pension

25 days holiday

STaR benefits (discounts) or similar

Free parking and entry to arboretums

Career development

Job summary

Forestry England in Westonbirt, The National Arboretum, seeks a Visitor Services Assistant to welcome visitors and deliver outstanding service. You’ll work within the Recreation team, promoting a positive and collaborative environment while ensuring visitor satisfaction.

The role is permanent, 37 hours per week (Friday - Tuesday), with a salary of £26,959 per annum and benefits including a Civil Service pension, generous annual leave and free parking and entry to our arboretums.

Responsibilities

• Welcome visitors to Westonbirt, the National Arboretum, and provide service exceeding expectations.
• Promote a positive, productive work environment and respect between individuals and teams.

Job description

Hours – 37 hours per week (Friday - Tuesday)

Vacancy closes - 2nd September, 23:58

We are Forestry England.

We live and breathe forests.

Job title – Visitor Services Assistant

Salary – £26,959 per annum

Contract type – Permanent

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment. Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

What You’ll Do…

You will work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum. Contribute to providing visitors with a service that exceeds their expectations. Promote a work environment that is positive, productive and practices support and respect between individuals and teams. Please see the job description below for more information and details about what we need from you.

Where you’ll work…

Westonbirt, The National Arboretum, GL8 8QS

Benefits…

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Read more about the benefits on the Forestry England website.

Nationality Requirements…

Read more about nationality requirements here.

Working for the Civil Service…

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail].