Support And Accommodation Officer

NPT Pass; Neath; Hybrid; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Pension with 15.3% employer

Employee Assistance Programme

Discounted gym membership

Cycle to work scheme

Job summary

Neath Port Talbot Council is seeking a committed, enthusiastic and organised individual to join our Housing Services team as a Support & Accommodation Officer. The role supports households in emergency accommodation, delivering tailored, person-centred advice and assistance to secure suitable move-on accommodation.

You will work within a frontline service, in partnership with housing and specialist support providers, and you will maintain accurate case records while complying with Welsh housing

Qualifications

• Experience delivering frontline homelessness or housing-related services.
• Experience working in a multi-agency environment with partner agencies.
• Knowledge of homelessness legislation and good practice.
• Ability to manage workload with strong problem-solving skills.

Responsibilities

• Develop and implement Support Plans through Support Needs and Risk Assessments.
• Work with housing and specialist providers to support households.
• Maintain accurate case records in line with service requirements.
• Ensure compliance with Housing (Wales) Act and Renting Homes Wales Act.
• Provide housing and tenancy-related advice and assistance as part of a dynamic team.

Skills

Frontline homelessness experience

Multi-agency collaboration

Communication skills

Numeracy skills

IT skills

Strong organisational skills

Education

GCSEs (A–C)

Job description

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job details

Job reference REQ05867 Date posted 24/08/2026 Application closing date 14/09/2026 Location Beaufort House Salary GR6 SCP 17 £31,022.00 to SCP 22 £33,699.00 Package Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities Contractual hours 37 Basis Full time Job category/type Housing Services Attachments Reasons to work for NPTCBC.pdf SRA JD and PS Template AUGUST 2026.docx

Location of post: Beaufort House , Groves Road, Cimla, SA11 1YE / Ty Parc Newydd, 53-55 Lewis Road, Neath SA11 1DJ

Is this post a secondment? No

Your workstyle in this role will be a frontline/community-based worker.

About the role:

We are currently seeking a committed, enthusiastic and organised individual to join our team as a Support & Accommodation Officer.

The Emergency Accommodation Support Team sits within the wider Homelessness Assessment, Prevention and Support Service (HAPSS). This service provides support all households placed into emergency accommodation.

As a Support and Accommodation Officer, you will work as an integral part of our team in supporting households as they navigate their homelessness - through tailored, person-centred support delivered with empathy and compassion. You will do this through providing appropriate, accurate and timely support, advice, information and assistance. You will work to identify support needs, and address barriers to successfully enable households to successfully move-on and secure suitable alternative accommodation. You will be part of a dynamic team of staff, who have a host of experience, skills and knowledge, and work in partnership with a wide range of internal and external services to provide relevant support to our service users.

The work is fast paced, varied and rewarding. In what can be a challenging and reactive service, you will be trusted to use your initiative while being supported through regular supervision and strong team working.

Your daily routine will involve:

• Working directly with households placed into emergency accommodation, providing housing and tenancy related support through:
• Development and implementation of Support Plans created through Support Needs, and Risk Assessments.
• Partnership working with key stakeholders such as housing and specialist support providers.
• Maintaining accurate and timely case records in line with statutory and funded service requirements
• Working within the parameters of the Housing (Wales) Act, 2014 and Renting Homes Wales Act, 2016 ensuring all Statutory obligations are met.

About you

Do you have:

• Experience of delivering a front‑line homelessness or housing‑related service with a working knowledge of homelessness legislation and good practice.
• Experience of working in a multi‑agency environment, with an understanding of partner agency roles
• Knowledge of issues and problems encountered by homeless households and an understanding of how to overcome those problems.
• Strong problem‑solving skills, with the ability to manage your own workload effectively
• Effective written and verbal communication skills, with good numeracy and IT skills
• Strong organisational skills, with the ability to manage competing demands and work independently as well as part of a team

*You will also hold a minimum of 4 GCSEs at Grade A–C (or equivalent).

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package witha remarkable 22.4% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

Please note if you are successfully shortlisted, interviews will be held in person on 28.9.26

Advertising options – Do you want the vacancy advertised externally?

NO

DBS requirements:

• This post is subject to an enhanced DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are not required.

Please note: In order to meet the Welsh Language Standard requirements, if Welsh Language requirements are essential / desirable / need to be learnt when appointed to the post – we will require the following documents in Welsh before we can advertise; the job advert, job description and person specification.

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.