Visitor Services Assistant

Wigan Council; Wigan; Vor Ort; GBP 8.700 - 11.000; Teilzeit

Zusammenfassung

Wigan Council's Haigh Woodland Park is seeking a Visitor Centre Assistant to welcome visitors and provide excellent customer service. You will handle enquiries, sell tickets and bookings, and support daily operations while working with the Visitor Services team.

The role includes regular weekend, bank holiday and occasional event hours on an annualised hours contract. We seek an enthusiastic, friendly and reliable person with strong communication skills, confidence with computer systems, and the

Qualifikationen

• We are looking for an enthusiastic, friendly and reliable individual who enjoys working with people in a busy visitor environment.
• You will have excellent communication and customer service skills, confidence using computer systems, and the ability to work both independently and as part of a team.
• Flexibility is essential, as the role includes weekend, bank holiday and seasonal event working.
• Experience in retail, hospitality, tourism or customer-facing roles would be advantageous.

Aufgaben

• Welcoming visitors at Haigh Woodland Park Visitor Centre and delivering excellent customer service.
• Handling enquiries, selling tickets and retail items, processing bookings, and providing information about the park and attractions.
• Supporting smooth day-to-day operation of the centre and collaborating with the Visitor Services team.
• Work includes regular weekend, bank holiday and occasional event hours.

Kenntnisse

Customer service

Communication

Computer skills

Teamwork

Flexibility

Retail experience

Jobbeschreibung

Priority Candidates will be considered in the first instance

Haigh Woodland Park

Salary: Grade 3, £9,642 per annum. £13.69 per hour

13.5 hours per week

This role operates on an annualised hours contract. The hours will need to be worked flexibly to meet service needs. You may be required to work additional hours.)

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

As a Visitor Centre Assistant at Haigh Woodland Park, you will be the welcoming face of the Visitor Centre, providing excellent customer service to visitors, tenants and community groups. Duties include handling enquiries, selling tickets and retail items, processing bookings, providing information about the park and its attractions, and supporting the smooth day-to-day operation of the centre. You will work closely with the Visitor Services team and other departments across the site. This role includes regular weekend, bank holiday and occasional event working.

About you:

We are looking for an enthusiastic, friendly and reliable individual who enjoys working with people in a busy visitor environment. You will have excellent communication and customer service skills, confidence using computer systems, and the ability to work both independently and as part of a team. Flexibility is essential, as the role includes weekend, bank holiday and seasonal event working. Experience in retail, hospitality, tourism or customer-facing roles would be advantageous.

About us:

Haigh Woodland Park is one of the North West's most popular visitor destinations, attracting hundreds of thousands of visitors each year. Our friendly Visitor Services team plays a vital role in creating positive visitor experiences and supporting the wide range of attractions, events and businesses across the estate. In return, we offer a varied and rewarding role in a unique outdoor setting, opportunities to develop your skills, and the chance to work as part of a supportive team dedicated to delivering exceptional customer service.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them. Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK ( www.gov.uk ) Prove your right to work to an employer Wigan Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all employees, workers and volunteers to share this commitment. Safeguarding is everyone's responsibility. As part of this commitment, Wigan Council operates robust Safer Recruitment procedures

We recognise that on occasion candidates may use AI tools. Please read our applying authentically section below before submitting your application.

For further information, please contact Lauren Ainscough - Assistant Visitor Centre Manager - [e-mail]

Interview dates:

Priority Candidates: 7December 2026

All other candidates: 9-11 December 2026

To view the details relating to this position, please click the links below:

Supporting Documents

Job Specification
Safer Recruitment at Wigan Council
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