Team Wigan Apprenticeship Talent Pool

Wigan Council; Wigan; Hybrid; GBP 9,600 - 12,000; Full time

Job summary

Wigan Council is offering an apprentice role across Team Wigan to gain hands-on experience in a business support role. You'll work with customers in person, by phone and online, learn digital systems, manage information and support day-to-day operations while earning a Level 3 qualification.

The scheme prioritises local residents and flexible working patterns. You will be supported by experienced colleagues and gain a recognised qualification, with career development opportunities within the

Qualifications

• Priority consideration for Wigan residents.
• No previous experience required; positive attitude and willingness to learn.
• Core hours 7am to 7pm.

Responsibilities

• Support delivery of essential services to residents.
• Communicate with customers in person, by phone and online.
• Learn to use a range of digital systems and manage information.
• Work toward a Level 3 qualification.

Job description

Priority Candidates will be considered in the first instance

Various teams across Wigan & Leigh

Salary: National Minimum Wage, in line with age-related rates applicable at the time of appointment.

37 hours per week

Temporary for 18 months

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Build your future with Team Wigan!

Join our Team Wigan Apprenticeship Talent Pool and get your career off to a great start. You'll earn while you learn, gain real work experience, develop valuable skills and achieve a nationally recognised Level 3 qualification in a business support function.

If you're looking for an opportunity to grow, learn new skills and make a difference in your local community, our Team Wigan Apprenticeship Talent Pool could be the perfect place to start.

Your role:

As an apprentice, you'll be part of a supportive team helping to deliver essential services that make a difference to our residents. You'll gain hands‑on experience in a business support role, communicating with customers and colleagues in person, by phone and online. You'll learn how to use a range of digital systems, manage information and support day-to-day operations. Alongside your job, you'll work towards a Level 3 qualification, gaining practical skills, confidence and experience that will help you build a successful future career.

About you:

We're looking for motivated people who are ready to learn, grow and make a positive contribution. You don't need lots of experience - just a positive attitude, willingness to develop new skills and a passion for helping others. You'll enjoy working with different people, communicating clearly and being part of a team. You'll also be organised, able to manage your time effectively and flexible in meeting service needs within our core working hours of 7am to 7pm.

About us:

At Team Wigan, you'll be supported every step of the way. You'll receive guidance from experienced colleagues and managers while gaining a recognised qualification and valuable workplace experience. You'll join a network of apprentices across the organisation, creating friendships, sharing experiences and supporting one another throughout your apprenticeship journey. This is more than just a job - it's an opportunity to develop your confidence, build your career and make a real difference in your local community.

Before applying, please read the following:

Our Team Wigan Apprenticeship Talent Pool is open to individuals who live in the Wigan borough or attend a school or college within the borough. As part of our commitment to supporting local communities, priority consideration will be given to Wigan residents.

Meet the qualification requirements for the apprenticeship you are applying for. For a Level 3 apprenticeship you must have qualifications at the same level or below the level of the apprenticeship being offered.

Be willing to work towards Maths and English qualifications if required. This will depend on your age, existing qualifications, and the needs of the service.

If you are selected for our assessment day, you'll be invited to take part in a range of engaging activities designed to showcase your skills and potential.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk) Prove your right to work to an employer

Wigan Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all employees, workers and volunteers to share this commitment. Safeguarding is everyone's responsibility. As part of this commitment, Wigan Council operates robust Safer Recruitment procedures

We recognise that on occasion candidates may use AI tools. Please read our applying authentically section below before submitting your application.

For further information, please contact, the team at, [e-mail]

Successful candidates will then be invited to interview. These will be held at Wigan Town Hall on the following dates:

Assessment day: Thursday 19 November 2026 (from 1pm onwards)

Interviews: Friday 27 November 2026

Unfortunately, these dates cannot be changed, so please ensure you are available to attend both stages before submitting your application.

To view the details relating to this position, please click the links below:

Supporting Documents

• Job Specification
• Privacy Notice
• Safer Recruitment at Wigan Council