Visitor Services Assistant

Forestry England; Tetbury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Free parking

Free entry to arboretums

Staff discounts

Job summary

Forestry England at Westonbirt, The National Arboretum, invites applications for a Visitor Services Assistant to welcome visitors and provide outstanding service.

Join a passionate team delivering memorable experiences. The role is permanent, based at Westonbirt (GL8 8QS). Working hours are 22.2 per week, with the Civil Service pension scheme and employee benefits supporting your career development.

Job description

The following content displays a map of the jobs location - Westonbirt, the national arboretum

Job Reference forestryengland/TP/21681/747

Number of Positions:

1

Contract Type:

Permanent

Working Hours:

22.2

Location:

Westonbirt, the national arboretum

Closing Date:

02/09/2026

Job Category:

Recreation

Region:

West

Business Unit:

Westonbirt

Job Introduction

We are Forestry England.

We live and breathe forests.

Job title – Visitor Services Assistant

Contract type – Permanent

Vacancy closes - 2nd September, 23:58

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

We're using our scale and expertise to grow the nation's forests for everyone. We're already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber .

What you’ll do…

You will work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum. Contribute to providing visitors with a service that exceeds their expectations. Promote a work environment that is positive, productive and practices support and respect between individuals and teams.

Please see the job description below for more information and details about what we need from you.

Where you’ll work…

Westonbirt, The National Arboretum, GL8 8QS

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, raising by one day every year's service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaRis our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Read more about nationality requirements here.

Working for the Civil Service…

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners' Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail] .