Visitor Services & Administration Manager

RGIT Australia; Ottery St Mary; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

30 days annual leave

Staff benefits including discounts

Free/reduced entry to zoos/aquariums

Job summary

Wildwood is hiring an Administration & Visitor Services Manager for its Devon park at Escot Park, Ottery St Mary. The role is full-time and permanent, reporting to the Director of Park Operations. You will oversee visitor services, the gift shop, and seasonal staff, ensuring a high quality visitor experience.

Your duties include leading the team, preparing rotas and payroll documentation, and generating weekly finance reports. On-site work with occasional flexibility will be required.

Qualifications

• Strong MS Excel and Microsoft/Google platforms knowledge.
• Experience in bookkeeping and event management is desirable.
• Customer service skills with ability to handle complaints professionally.
• Good English and maths, attention to detail, and ability to work as part of a team.

Responsibilities

• Line management of Visitor Services, Shop Supervisor, and Cleaning Team.
• Oversee gift shop operations including stock, Gift Aid, and memberships.
• Lead customer service and training, and manage staffing levels.
• Coordinate and run seasonal events with other departments.
• Prepare rotas, timesheets, and payroll-related documentation for Finance.
• Produce weekly and monthly finance reports and oversee banking.
• Manage back-of-house EPOS, purchasing, and ordering systems.
• Occasionally deputise for the Director of Park Operations.

Skills

MS Excel

Google Workspace

Maths

English proficiency

Customer service

Attention to detail

Teamwork

Bookkeeping

Event management

Willingness to be trained in firearms

Tools

EPOS system

Word/Excel templates

Job description

Wildwood is hiring an Administration & Visitor Services Manager for its Devon park at Escot Park, Ottery St Mary. The role is full-time and permanent, reporting to the Director of Park Operations. You will oversee visitor services, the gift shop, and seasonal staff, ensuring a high quality visitor experience.

Your duties include leading the team, preparing rotas and payroll documentation, and generating weekly finance reports. On-site work with occasional flexibility will be required.