Visitor Experience Team Member

Harewood House Trust Ltd; Leeds; Hybrid; GBP 12.000 - 17.000; Teilzeit

Zusammenfassung

Harewood House Trust is recruiting Visitor Experience Team Members for the busy Christmas season on fixed term contracts. You will work across the House and Park, welcoming visitors, processing admissions and memberships, and supporting shop and event activities.

The role includes ferry operations and occasional guided talks, with training provided. A positive, customer-focused attitude and ability to work in all weather are essential.

Qualifikationen

• Excellent customer service skills in a busy public setting.
• Ability to work as part of a team in a fast-paced environment.
• Willingness to work flexibly across Harewood facilities.

Aufgaben

• Greet visitors at reception, process member visits, sell admission tickets and promote memberships or gift aid.
• Provide information about Harewood’s histories, collections and exhibitions and upsell guidebooks.
• Assist in the ferry operation, transport visitors safely and perform basic checks.
• Support events and provide stewarding or car park assistance as required.
• Work outdoors in all weather conditions when needed.

Kenntnisse

Customer service

Teamwork

Flexible working

Cash handling

Jobbeschreibung

We are looking for Visitor Experience Team Members to join Harewood during our wonderful Christmas season on fixed term contracts from around 8 to 20 hours per week.

Harewood House Trust is looking for indivduals to come and work in our Visitor Experience team, on fixed term contracts to the 2nd January.

As a member of the Visitor Experience team, you’ll thrive in a busy, operational environment and enjoy working across a range of visitor facing areas to deliver exception customer service.

We are approaching our wonderful and magical Christmas season at Harewood and we are looking for individuals to join our team to provide a warm and friendly welcome to all visitors on arrival. This is a varied and diverse role, where you will work flexibly across Harewood, including both the House and the Park, supporting the everyday to ensure we provide our visitors with the best, most magical experience.

Visitor Reception –

The variety includes working on our visitor reception, where you would provide a warm and friendly welcome to visitors on arrival, process member visits and sell admission tickets, proactively promote gift aid and Membership, welcome and process Group bookings and be a central hub for visitor enquiries.

In Harewood House –

Within Harewood House, you’ll engage with visitors about Harewood’s histories, collections and exhibitions, deliver directional and housekeeping information to visitors upon entry, upsell our House guidebook and assist the House retail space with promoting retail products, processing payments and ensuring displays are tidy.

The Ferry –

We have a ferry than runs across the Lake to the Bothy area and you would be safely transporting visitors across the Lake by operating the Ferry and engaging with visitors and performing daily maintenance checks (all training is provided)

Other duties –

You may be exceptional at delivering daily talks and guided tours after appropriate training, provide occasional support for special events and activities and these tasks may include stewarding the car park or assisting a workshop.

Due to the nature of the of the job, you may be working outside in all weather conditions.

You’ll be:

You’ll have excellent customer service skills in a public facing environment, enjoy working in a team, who supports others and has a friendly, problem solving attitude.

You will enjoy working in a busy, fast paced environment and it would be desirable to have experience of selling products such as admission or event tickets, membership or retail products.