Festive Support Assistant

HARRODS; Redditch; On-site; GBP 11,000 - 18,000; Part time

Job summary

Harrods is seeking Festive Support Assistants for H beauty Lakeside on a 4-week fixed-term contract from end of November to December. Roles available full-time and part-time to support peak trading during the festive season.

You'll help customers find gifts, replenish stock, assist at tills, wrap gifts and keep the store looking its best, while promoting the My Beauty rewards programme.

Qualifications

• Experience in a customer-facing environment such as retail, hospitality, leisure or beauty.
• Passion for delivering exceptional customer service.
• Flexible to work across different areas of the store during peak period.
• Punctual, professional and collaborative team player.

Responsibilities

• Deliver exceptional customer service on the shop floor and at tills.
• Replenish stock and maintain product availability across the store.
• Assist with festive gifting services and seasonal activities.
• Promote Harrods My Beauty rewards programme and collect customer feedback.

Skills

Customer service

Cash handling

Stock replenishment

Communication

Job description

H beauty is no normal beauty hall, with interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have when they walk through our doors.

As we prepare for our busiest and most exciting time of year, we're looking for enthusiastic individuals to join our team as Festive Support Assistants on a 4-week fixed-term contract from the end of November until the end of December at H beauty Lakeside.

We are hiring for both full-time and part-time opportunities, making this an ideal role for candidates looking to gain experience in a luxury retail environment during the festive season.

Whether you're helping customers find the perfect gift, replenishing stock, supporting at the tills, assisting with gift wrapping, or helping keep the store looking its very best, you'll play an important role in delivering the exceptional service Harrods is known for throughout the Christmas trading period.

About the Role

As a Festive Support Assistant, you'll provide flexible support across multiple areas of the store, helping our teams deliver a seamless and memorable customer experience during one of the busiest times of the year.

No two days will be the same. You may be supporting customers on the shop floor, replenishing stock, processing transactions at the tills, assisting with festive gifting, or ensuring our store remains beautifully presented and ready for trade.

You will:

• Deliver exceptional customer service and create a welcoming environment for every customer.
• Support customers with enquiries and product recommendations across beauty and gifting.
• Operate tills and process transactions accurately and efficiently.
• Replenish stock and maintain product availability across the store.
• Support visual merchandising standards and maintain a beautifully presented shopping environment.
• Assist with festive gifting services and seasonal activities.
• Promote our My Beauty rewards programme and customer feedback initiatives.
• Work collaboratively with colleagues across different areas of the business to support peak trading.

About You

We're looking for individuals who bring energy, enthusiasm and a positive attitude to everything they do.

You will have:

• Experience in a customer-facing environment such as retail, hospitality, leisure or beauty.
• A passion for delivering exceptional customer service.
• Strong communication skills and confidence interacting with customers.
• A flexible approach and willingness to support different areas of the store.
• The ability to remain organised and positive in a fast‑paced environment.
• A collaborative mindset and strong team-working skills.
• High personal standards, taking pride in your punctuality and professionalism.
• Availability to work throughout the festive trading period, including weekends and peak trading days.

About Us

Harrods is one of the world's leading luxury department stores and a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.