Visitor Experience Officer

National Trust; Shrewsbury; On-site; GBP 23,000 - 32,000; Part time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust’s Sunnycroft in Wellington, Telford, seeks a Visitor Experience Officer to help create, build and run the annual Father Christmas experience. You’ll report to the Site Manager and work with volunteers to deliver a memorable visit during December.

The role is part-time (22.5 hours weekly) with weekend and evening shifts, a DBS check and a commitment to high presentation and customer service standards across the event.

Qualifications

• Experience in coordinating events and visitor-facing operations.
• Strong organisation and ability to manage competing priorities.
• Excellent communication and customer service skills.
• Proactive team player with IT skills including MS Office.
• Awareness of health and safety requirements.
• Experience of cash handling and accurate record keeping.

Responsibilities

• Provide great service to visitors and inspire them.
• Design, build and operate the Father Christmas experience with volunteers.
• Carry out duty management and weekend work during December.
• Supervise volunteers and organise rotas.
• Check standards of presentation and help write for web pages.

Skills

Organisational skills

Customer service

Team player

Event support

Displays/interpretation

IT skills

Cash handling

Health and safety

Tools

MS Office

Job description

Summary

We are looking for a Visitor Experience Officer for Sunnycroft in Wellington, Telford. This role reports to the Site Manager based at Sunnycroft and will support the creation and build of the Father Christmas experience at Sunnycroft, along with the operational management of the experience throughout the festive period.

Summary

We are looking for a Visitor Experience Officer for Sunnycroft in Wellington, Telford. This role reports to the Site Manager based at Sunnycroft and will support the creation and build of the Father Christmas experience at Sunnycroft, along with the operational management of the experience throughout the festive period. Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Salary: £16,567.20 pro rata (FTE £27,612 per annum)

Contract: Fixed term contract until 24-Dec-2026

Hours/ working pattern: Part-time, 22.5 hours per week, this role will include working weekends and evenings during December.

Interview date: 8th October 2026

This role is required to work with vulnerable groups including children and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.

What It's Like To Work Here

Sunnycroft is small in size but was designed to impress. This suburban villa was built by the emerging middle class in an industrial society to emulate the country houses and estates of the landed gentry, but in a smaller scale.

Today, Sunnycroft opens to a variety of visitors at set times throughout the year. Each December, Sunnycroft is transformed into a magical and immersive Father Christmas experience for families to enjoy. Often an annual tradition for visitors, each year the theme and decorations change.

As part of the Sunnycroft team, you will work alongside the Site Manager, volunteers and Visitor Welcome team to create, build and operate this year's magical Father Christmas experience. You'll ensure high standards of presentation and customer service, as well as the smooth running of the property during the event.

What You'll Be Doing

As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Attingham Park. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust.

You will work with an amazing group of volunteers to design, build and deliver the Father Christmas experience. You'll carry out duty management, work some weekends and be prepared to get "stuck in" to creating a unique experience at this special time of year.

You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages.

Who We're Looking For

• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent communication and customer service skills, with the ability to build positive relationships.
• A proactive and committed team player.
• Experience of supporting events and visitor-facing operations.
• Creative and practical skills in producing displays, interpretation, marketing or promotional materials.
• Competent IT skills, including Microsoft Office and digital platforms.
• Experience of cash handling and accurate record keeping.
• Awareness of health and safety requirements.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Attingham Park, Atcham, Shrewsbury, SY4 4TP

Documents

Visitor Experience Officer - B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date: 4th October 2026

Interview date: 8th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.